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Market Administration Manager

4 months ago

Bloomington, United States Konica Minolta Business Solutions Full time
Job Description Overview

Konica Minolta currently has an exciting opportunity for a Market Administration Manager

Leads team of Branch Administration Managers and Branch Administrators within assigned Market. Ensures Market-wide timely and accurate order processing, aftermarket billing, and customer support for locally and remotely processed sales and service transactions. Reviews monthly progress and results with Market management. Key resource in the dissemination of new Company policies and ensures sales and service transactions are processed within the parameters of Company operating policies. Heavily engaged in resource planning and staff allocation to ensure Administrative goals are met. Serves as expert level resource within the Market for operational questions and/or as conduit to Region or Corporate staff as needed.

Responsibilities
  • Assist in the training of Sales staff on Konica Minolta operational practices
  • Provide coaching, training, and performance evaluation of direct team members
  • Recruit, hire, and train new team members
  • Ensure optimal allocation of Administration staff to ensure Market level performance goals are achieved
  • Serve as expert level Administrative resource for Market Maintain expert level knowledge of Branch Administration tasks:
    • Enter, track, and schedule delivery for all orders processed within the assigned Branch(es)
    • Ensure that all order and contract paperwork is in compliance with Company policies and procedures
    • Set-up and maintain all master data records for customers processed within assigned branch(es)
    • Review and pre-edit orders to be submitted to the National Account Customer Care Center
    • Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
    • Review and monitor lease fundings and follow-up as needed to ensure Konica Minolta is paid as quickly as possible
    • Maintain customer access to as required
    • Respond to customer inquires
    • Assist Branch personnel with Administrative issues
  • Advise Market management of processing status and issues as needed
  • Advise Market management and Region Administration Manager of recurring quality issues with submitted order paperwork
Qualifications
  • High School diploma or higher educational degree required
  • Intermediate level knowledge of Microsoft Excel and Word
  • Strong communication skills
  • Ability to multi-task and work effectively in a high stress environment
  • Experience with SAP or demonstrated experience to learn SAP or similar systems
  • Management experience or demonstrated capacity for leadership roles
  • Coaching and employee development skills
  • Ability to process potentially volatile customer complaints in a professional manner
  • Related industry experience preferred
  • Ability to travel as needed to all Branch locations within Market
  • #LI-JH1
About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.