Professional Standards Analyst

2 months ago

Reston, Virginia, United States Fairfax County Government Full time
Job Announcement

This position provides administrative and programmatic support to critical activities, including performance of quality assurance reviews for 9-1-1 emergency and non-emergency calls and quantitative analysis. Supports identifying industry trends and recommending areas for operational training opportunities. This position involves a wide-ranging latitude of discretion regarding workflow and priorities. Candidates must possess experience managing projects of various sizes to completion. Performs related work as required.

Note: The assigned functional areas of this position are Q uantitative analysis , Training/Adult Learning and Career development.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.) Performs a wide range of professional work in multiple administration functions within an organizational unit including analysis and project management;May supervise administrative and paraprofessional staff;Performs a variety of technical and professional work related to monitoring and reporting on departmental business processes, activities, and outcomes;Plans, develops, and implements comprehensive communication and education plans on programs and services for both county agencies and community organizations;Assists with developing and conducting special studies and research initiatives, by designing survey instruments, gathering data and information from department staff, developing data analysis tools, conducting statistical analyses, initiating literature reviews, etc.;Conducts analysis and reporting of quantitative and qualitative data in order to track and monitor various business process indicators;Serves as the point-person and liaison within the department and with central county departments regarding a designated program and functional areas of responsibility;Prepares reports and presentations of analysis and findings.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.) Knowledge of the mission, goals and objectives of the organizational unit, program or activities to which incumbent is assigned;Knowledge of the principles, practices, and techniques relating to various functional areas of business operation (e.g., personnel, budgeting and financial management, contract administration and management);Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;Ability to identify and describe a range of possible solutions for solving business problems;Ability to apply research methods to design studies and assessments, and statistical analysis techniques to identify patterns and trends in data;Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;Ability to train, lead, and/or supervise paraprofessional staff.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in the field related to the assigned functional area; plus, two years of professional work experience within the functional area.

PREFERRED QUALIFICATIONS: Certified as Basic Public Safety Communicator, CPR & AED, Emergency Medical Dispatcher and VCIN - Virginia Criminal Information Network Experience analyzing data and best practices to inform responses and measurements Experience working on self-directed projects Experience working in a team environment - Proficient in Microsoft Office Product including Excel Three (3) or more years' experience analyzing data within a Public Safety Environment Two (2) or more years' experience in Training/ Adult learning
CERTIFICATES AND LICENSES REQUIRED:
Basic Dispatcher (Required within 6 months)AED (Required within 6 months) Cardiopulmonary Resuscitation - CPR (Required within 6 months) Emergency Medical Dispatcher (VA) (Required within 6 months) VCIN - VA Criminal Information Network (Required within 60 days)
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:
Must have the ability to sit/stand for prolonged periods of time as required. Physically able to write legibly as required by public safety protocols. Communicate by speaking, articulating, and enunciating clearly in English.Hear 40 dB at 500, 1000, and 2000 Hz according to DOT Standards. See, using the Snellen Standard, at least 20/40 acuity in each eye with or without correction and at least 70 degrees peripheral in horizontal meridian measured in each eye.Type a minimum of 3500 keystrokes per hour, accurately using various keyboard configurations (as per agency standards) to record and transmit caller information to include address, location, phone numbers and other time-sensitive event details to public.Travel to work at other locations, to include the alternate 9-1-1 center. Able to perform job using standard agency equipment.Ability to work additional hours when required to complete and maintain an acceptable level of work.All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE:
Panel interview; may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home (Spanish, Asian/Pacific Islander, Indo-European, and others) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact for assistance. TTY EEO/AA/TTY.

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