Business Process Analyst

2 weeks ago

Reston, Virginia, United States iWorks Corporation Full time
Job Overview

Position: Business Analyst - Various Opportunities

Location: Remote

About iWorks Corporation:

Founded in 2005, iWorks Corporation stands as a premier provider of information technology and professional services tailored for the federal government. Our expertise encompasses personnel security and vetting solutions, Agile methodologies, DevOps, DevSecOps, data analytics, and cloud-based solutions. Our commitment to continuous improvement, combined with our proficiency in both business and technology, enables us to deliver innovative solutions.

Benefits:

We provide a comprehensive benefits package that includes Medical, Dental, Vision, Life and Disability insurance; a 401(k) plan; Profit Sharing; Health and Wellness programs; as well as Paid Sick Leave, Vacation, and Holidays. Our incentive program rewards innovation and business development with bonuses throughout the year. Additionally, all employees are eligible for an annual performance-based raise.

Role Summary:

We are in search of a talented and driven Business Analyst to become a vital part of our dynamic team. In this capacity, you will engage with stakeholders to collect and document business requirements, analyze processes and data, and facilitate communication between business and technical teams. Your key responsibilities will include managing and prioritizing requirements, conducting data analysis, and identifying avenues for process enhancement. You will play a crucial role in ensuring the successful execution of projects by fostering effective communication, overseeing user acceptance testing, and providing necessary training and support.

Compensation: Salary is commensurate with the candidate's skills, experience, location, and qualifications.

  • 0-3 years of relevant experience - $50,000 to $65,000
  • 3-6 years of relevant experience - $65,000 to $80,000

Daily Responsibilities:

  1. Deliver prompt, courteous, and professional customer support via our service application for inquiries related to application usage and technical issues.
  2. Respond to electronic communications from users.
  3. Ensure customer satisfaction and maintain positive business relationships during all interactions.
  4. Create, maintain, and update support tickets with detailed information regarding issues and their resolutions.
  5. Collaborate with cross-functional teams to achieve a shared understanding and project success while identifying and addressing process improvements and risks.
  6. Assist in developing and preparing various documentation, including Standard Operating Procedures and reports.
  7. Work with stakeholders to capture business objectives and requirements.
  8. Organize and conduct knowledge-sharing sessions and training for internal and external stakeholders.
  9. Assist in translating business needs into technical specifications, including workflow and data model documentation using Microsoft Office and other tools.

Required Qualifications:

  • Security Clearance: Must possess a fully adjudicated Secret security clearance.
  • Education: An Associate degree or higher in business administration, technical writing, process optimization, information technology, or related fields.
  • Tools and Technologies: Familiarity with ServiceNow, Git, Jira, and similar tools.
  • Experience Levels: Roles are classified based on experience levels and proficiency in tools and technology: 0-3 years for Junior roles and 3-6 years for Mid-level roles.
  • Skills: Proficient in business analysis, data analysis, and problem-solving abilities, with excellent communication and interpersonal skills.
  • Personal Attributes: Self-motivated, customer-oriented, and detail-focused with an emphasis on accuracy.
  • Team Collaboration: Strong communication skills are essential for effective teamwork and project leadership.
  • Process & Methodology: Familiarity with Agile and DevSecOps methodologies and project management practices.

Preferred Qualifications:

  • Subject Matter Expertise: Knowledge of Personnel Security and related systems such as DISS, DCII, CATS, JVS, e-QIP, JPAS, CVS, SII, and PIPS is advantageous.
  • CompTIA Security+ Certification is preferred but not mandatory.
  • Experience in writing SQL is preferred but not mandatory.

Career Advancement Opportunities:

This role offers a solid foundation for various career paths over the next 3 to 5 years, including:

  • Customer Experience Manager: Transition into managing and enhancing customer support teams and satisfaction initiatives.
  • Business/System Analyst: Move into analyzing and aligning business objectives with technical solutions.
  • Project Manager: Advance to leading teams in project management and process improvements.
  • Technical Writer/Trainer: Specialize in creating instructional materials or leading training programs.
  • Product Manager: Progress to overseeing product development and aligning with business goals.

Employment Status: This is a full-time, exempt position.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristics.

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