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Foundation Specialist
2 months ago
Multiple roles available*In this role, applicants would be employed through Magnit, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment. Below are details about the assignment and Genentech.
Diversity and Inclusion (D&I) are critical to the success of our company and our impact on society.
We believe that by championing diversity of background, thought and experience, we can foster a sense of belonging and provide an environment where every employee feels valued, included, and able to contribute their best for the patients we serve.
We're focused on attracting, retaining, developing and advancing our people to their full potential by rewarding bold ways of thinking and integrating inclusive behaviors into every aspect of our work.
Purpose
The Foundation Specialist (FS) evaluates patient eligibility for the Genentech Patient Foundation (GPF) and coordinates shipments of Genentech products to patients within program guidelines.
TheSenior FS is a front-line subject matter expert, provides guidance and support on complex cases, proactively monitors, supports, recommends and champions efforts to improve departmental processes and proactively offers additional assistance to peers and Leadership to deliver on key business objectives.
The Foundation Specialist is an Individual Contributor who reports to an Access Solutions Senior Supervisor.
Location
Portland is the ideal preferred location, SSF will be considered.
Key Responsibilities and Standards
Patient and Customer Experience
Constantly demonstrates empathy, patience, equity and attention to detail with customers, patients and peers while working collaboratively to address all issues having a direct, positive impact on the patient/customer experience.
Consistently achieves defined performance and quality metrics to achieve program goals.
Manager / Team Connectivity
Attends and prioritizes check ins, team meetings and side by sides on a mutually agreed upon (with direct manager) cadence.
Personal and Professional Development
Identifies opportunities for in role skill development and takes corresponding action. Supports project work when aligned to development goals as capacity allows.
Recommended Skills and Experiences
- Bachelor's degree is preferred or equivalent experience.
- Reimbursement experience is preferred but not required.
- A minimum of 3 years of reimbursement experience is preferred.
- Ability to learn and apply aspects of reimbursement (i.e., benefit investigations, payer reimbursement policies, regulatory and administrative rules).
- Exceptional attention to detail, critical thinking, and analytical skills with a proven ability to communicate effectively in both written and verbal format.
- Effectively problem solves under pressure and prioritizes tasks to provide excellent customer service.
- Ability to work collaboratively in a team structure and responsibly delegate next steps to appropriate team members.
- Demonstrates effective problem solving and excellent customer service.
- Able to follow written Standard Operating Procedures.
Business travel may be required to support business needs, and periodic mandatory overtime throughout the year may be required.
This job requires you to be on the phone with customers and patients for the majority of your work day.
The expected salary range for this position based on the primary location of Portland is $30 per hour to $33 per hour.
This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role.
This position also qualifies for the benefits detailed at the link provided below.Benefits
Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us.
Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.
