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Salesforce Administrator

4 months ago

Winter Park, Florida, United States Full Sail University Full time

If you're looking for the chance to learn, grow, and make a contribution to the community, look at employment opportunities with Full Sail University. You'll find your choice of career opportunities, great benefits, an environment that welcomes and values creativity, and a work experience that is both challenging and rewarding

The IMT Salesforce Administrator position is responsible for the development, customization, and implementation of initiatives within the Full Sail University Salesforce environment.

Essential Roles and Responsibilities:

  • Develop, customize, and implement global initiatives in our Salesforce instance, in both Classic and Lightning interfaces
  • Gather requirements, generate technical documentation, and collaborate with project stakeholders and end users during project design
  • Develop and execute projects for implementing new processes, functionalities and enhancements to our Salesforce instance
  • Coordinate with technical team during project design and development, including the implementation and rollout of these functionalities with end users
  • Define, map, and guide departments as they migrate existing functionalities to a Lightning instance
  • Maintain a deployment schedule for both small and large efforts, running in parallel
  • Proficient in data migration, data modification and associated tools, both in and out of Salesforce
  • Understand business needs and requirements when scoping out department initiatives
  • Expected to support after-hours upgrades, including verifying systems and integrations are fully operational upon upgrade completion
  • Expected to support during unexpected outages, including diagnostic research, analysis and resolution as well as system and integration verification upon issue resolution

Other Responsibilities:

  • Adheres to the policies and procedures of Full Sail University
  • Maintains strict confidentiality of company and personnel information
  • Demonstrates a strong commitment to the mission and values of the organization
  • Adheres to company attendance standards

Supervisory Responsibilities: No

Competencies:

  • Exceptional technical aptitude
  • Strong organizational, analytical, and interpersonal skills
  • Exceptional written and verbal communication skills
  • Detail oriented
  • Self-Motivated
  • Ability to multi-task and work independently
  • Ability to interact with staff at all levels in a fast-paced environment
  • Ability to manage and provide guidance to novice engineers

Education and/or Experience:

  • Bachelor's degree in Computer Science, Information Systems or related discipline or equivalent work experience
  • Minimum 3 years of experience working with the Salesforce product
  • Minimum 3 years of experience coordinating with a development team
  • Experience in functional design and specifications
  • Experience working with custom object, workflows, validation rules, and assignment rules
  • Experience working with users, profiles, permissions, layouts and sharing settings
  • Experience designing custom reports
  • Solid understanding of information processing fundamentals and best practices
  • Excellent analytical, conceptual and troubleshooting abilities
  • Excellent written and verbal communication skills
  • Excellent track record in prioritizing and executing tasks when under pressure
  • Extensive experience providing guidance and leadership to team members
  • Proficient in both Classic and Lightning interfaces

Certificates, Licenses, Registrations:

  • Salesforce Administrator certifications required

Computer Skills:

  • Experience with Linux, Mac OS, and Windows Environmental

Environmental Factors/Physical Demands:

Work is performed in an office environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system; enter alpha-numeric data into a computerized system often while listening on the telephone. May be subject to bending, reaching, kneeling, stooping and lifting up to thirty (30) pounds. Employee is expected to be available to support during after-hours upgrades and outages.

Full Sail is an Equal Opportunity Employer.