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Salesforce Administrator

2 months ago

College Park, Maryland, United States University of Maryland Full time

Job Summary:

The University of Maryland is seeking a highly skilled IT Systems Analyst to join our team as a Junior Salesforce Administrator. This is an excellent opportunity for an entry-level professional to develop their skills in Salesforce administration while contributing to the success of our CRM environment.

Key Responsibilities:

  • Manage and optimize the University's Salesforce Constituent Relationship Management (CRM) platform.
  • Perform key administrative tasks, including user and license management, processing support tickets, and enhancing user adoption and system utilization.
  • Work closely with stakeholders to understand their unique needs, gather requirements, and configure the platform to meet evolving business demands.
  • Collaborate with a team of Salesforce technical support staff in the ongoing development and configuration of Salesforce deployments.

Requirements:

  • Bachelor's degree from an accredited college or university.
  • One (1) year of professional information technology system administration experience.
  • Hands-on experience with Salesforce Sales, Service and Marketing Cloud products.
  • Working knowledge of best practices and functionality in relation to creating custom apps and objects, formula fields, flow, reports, custom views, and other content.
  • Skill in oral and written communication.
  • Skill in the use of Google Workspace products.
  • Ability to interpret and apply policies, procedures, regulations, and laws.
  • Ability to multitask while demonstrating a commitment to customer service and sensitivity to a culturally and ethnically diverse community.
  • Salesforce Administrator certification within twelve (12) months after the start date.

Preferred Qualifications:

  • One (1) year of Salesforce administration experience.

Benefits:

  • Medical, dental, and vision coverage.
  • Flexible work opportunities.
  • UMCP Tuition Remission for employees, and their dependents.
  • Generous paid time off package.
  • Retirement Benefits.

Salary Range: $86,000-$96,000