Service Delivery Engineer

1 month ago

Denton, Texas, United States Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Service Delivery Engineer

Position reports to Tetra Pak headquarters at 3300 Airport Rd., Denton, TX 76207, and various unanticipated worksites throughout the U.S.

Approximately 20% international and domestic travel required.

Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do

As a Service Delivery Engineer, you will:

Execute L1 and L2 Capital Equipment installations at our customer sites according to the ItP process. Execute, plan, and coordinate preventive maintenance activities, ensuring agreed performance of Tetra Pak lines. Reinstate lines into production according to procedures. Execute installation of relevant rebuilding kits/upgrades according to procedures and reinstate lines into production. Execute analysis and troubleshoot to resolve mechanical and automation issues. Conduct systematic root cause analysis of problems to enable permanent resolution. Report and manage all discovered technical issues according to the QTIM process, escalate to next appropriate level in a timely manner, and provide a proper problem description to ensure rapid resolution. Inform relevant Tetra Pak Field staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service. Identify business opportunities and share them with technical sales. Suggest solutions and support technical sales activities. Conduct relevant customer training. Participate in building relationships with customer staff and relevant colleagues in own Market Company. Act as an ambassador for Tetra Pak to ensure good working relationships with the customer and that TP's reputation

is sustained. Share knowledge and support the building of skills of colleagues. Execute and complete all relevant reports in an accurate and timely way. Distribute reports according to existing procedures and ensure that proper handover is done. Maintain a good knowledge and understanding of all relevant technical documentation. Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements and promote a safe working culture in the team. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Address all discovered food safety, quality assurance and regulatory issues.

We believe you have

Three years of experience in the food packaging or processing industry.

Must have work experience with:

1. Electrical troubleshooting and fault-finding services using Rockwell and Siemens.

2. Installation tasks including the assembly of complete systems and relevant rebuilding/upgrade kits for the maintenance and commissioning of food processing systems.

3. Executing and completing all relevant reports including Technical Assistant Reports (TAR) in an accurate and timely way and in accordance with OSHA regulations and requirements.

4. Addressing set-up and customer support requests and issues for sterilizers and equipment through remote support when off-site.

5. Performing manufacturing equipment installation, controls/automation, maintenance, and service work.

6. Working on automation systems including Allen Bradley frequency drives, Profibus, Siemens PLC programming software, Rockwell RSLogix 5, 500, 5000 PLC programming software, Intouch (WonderWare), Device Net, ABB, and Danfoss frequency drives.


We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on September 7, 2024.

EOE/M/F/Veterans/Disabled

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

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