Service Engineer for Advanced Welding Solutions

2 weeks ago

Denton, Texas, United States ESAB Full time
Position Overview:

The Field Service Engineer will report directly to the Technical Services Manager and will be responsible for delivering exceptional support to clients in the areas of installation, maintenance, and training. The ideal candidate should possess a strong technical background, be highly driven, and have a passion for travel. Ensuring customer satisfaction is the foremost duty of all members within the Technical Services division.

Key Responsibilities:
  • Execute installations, repairs, and customer training on AMI orbital welding machinery and associated components, including power supplies, weld heads, water coolers, remote controls, and digital displays.
  • Diagnose and repair malfunctioning equipment by applying knowledge of electromechanical device operations.
  • Prepare detailed technical documentation and reports outlining equipment failures and deviations from established specifications.
  • Conduct preventative and corrective maintenance, as well as calibrations on client machinery.
  • Engage in effective communication and troubleshooting with clients, engineers, programmers, and production staff to resolve technical issues.
  • Exhibit excellent time management skills to coordinate travel plans that meet client requirements.
  • Commit to safety protocols to prevent or reduce industrial risks.
  • Perform additional tasks as required to meet organizational goals.
  • Possess a Bachelor’s degree in electronic engineering technology or have 3-5 years of relevant experience; a combination of education and experience is acceptable. Previous experience with AMI equipment is advantageous.
  • Demonstrate proficiency in reading and interpreting service procedures, technical manuals, electrical schematics, and part drawings.
  • Exhibit strong written and verbal communication skills, with effective use of Microsoft Office applications including Outlook, PowerPoint, and Dynamics.
  • Be self-driven, adaptable, and capable of thriving in a dynamic work environment.
  • Manage complex projects and tasks to successful outcomes.
Work Environment:
  • Position requires remaining stationary for 50% of the time, with additional physical activities such as climbing stairs, walking, bending, and standing.
  • Personal Protective Equipment (PPE) must be worn when visiting manufacturing and plant sites.
  • Regularly operates a computer and other office equipment, including printers, tablets, and mobile devices.
  • Must be able to lift and transport equipment weighing up to 50 lbs and maneuver products weighing up to 200 lbs using safety tools.
  • Travel may involve exposure to varying weather conditions.
  • Domestic and international travel may be necessary to support engineering and sales functions, potentially up to 50% of the time.

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