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Technical Service Trainer
2 months ago
PACCAR, a leading global technology company, is seeking a highly skilled Technical Service Trainer to join our team. As a Technical Service Trainer, you will play a critical role in educating dealership service personnel and internal teams on Peterbilt product features, benefits, maintenance, and repair.
Key Responsibilities- Instruct dealership service personnel on Peterbilt product features, benefits, maintenance, and repair.
- Identify areas of training need based on feedback from dealerships, Peterbilt field personnel, and customer service and warranty.
- Interface with subject matter experts to attain technical knowledge and provide feedback to Peterbilt personnel on product, maintenance, and service issues.
- Continuously improve and modify training based on evaluations from training participants.
- Manage and coordinate classroom training, including venue selection, catering, printed materials, training aids, and scheduling.
- Contribute to the development of online training, workbooks, and manuals related to maintaining and servicing Peterbilt and PACCAR Engine products.
- Coordinate with other divisions to ensure consistent content and messaging of training materials.
- Experience in maintenance and/or servicing of diesel trucks, automotive, and/or machinery.
- Minimum one-year of training or instructional experience, technical training preferred.
- Travel up to 50%.
- Background in curriculum and training program development.
- Ability to assist with developing trainings using various media.
- Proficiency with Microsoft products, including Excel, PowerPoint, Word, and Publisher.
- Strong organization, planning, and time management skills.
- Excellent written and verbal communication skills.
We require a Bachelor's Degree. A degree in Marketing, Education, Business, or Engineering is highly preferred.
BenefitsAs a U.S. PACCAR employee, you will have access to a comprehensive range of benefits, including:
- 401k with up to a 5% company match.
- Fully funded pension plan.
- Comprehensive paid time off.
- Tuition reimbursement for continued education.
- Medical, dental, and vision plans.
- Flexible spending accounts and health savings account.
- Paid short-and long-term disability programs.
- Life and accidental death and dismemberment insurance.
- EAP services, including wellness plans, estate planning, financial counseling, and more.
PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability corporation. We promote Diversity and Inclusion through mentorship, events, and affinity support groups, including The Diversity Council, Peterbilt Women's Initiative (PBWIN), Veterans Group, Peterbilt Black Organization for Leadership and Development (B.O.L.D), and ADVOCATE (An LGBTQ support group).
