globaledit Solutions Manager
2 months ago
Globaledit is seeking an experienced and detail-oriented professional to join our team. As Solutions Manager of our Globaledit Studio product, you will play a crucial role in the successful customer lifecycle. In this role you will consult with, and develop a unique solution for each customer, guiding them seamlessly from sale to activation. The ideal candidate will have an extensive background in project management, E-commerce production workflow, creative production systems and a passion for delivering exceptional customer experiences.
ResponsibilitiesAssist Marketing with Go-to-Market:
- Collaborate with the marketing team regarding product features, benefits and market position as well as integration workflows with the company's software platforms and 3rd party integrations.
Sales Engineering
- Collaborate with the sales and account teams on new business and upsell opportunities.
- Deliver expertly tailored demos to prospective customers.
- Discover and evaluate prospect and customer workflows, production tools used and articulate ways to enhance their processes using Globaledit and Globaledit Studio.
- Demonstrate a clear understanding of the customer ROI and communicate this effectively.
- Work closely with customers to outline and understand their specific business use cases.
- Paying attention to detail, consider all basic and edge cases during the proposal, customization and integration process.
- Wireframe proposed workflows and solutions.
- Translate customer requirements into actionable technical requirements for the development team.
- Lead product customization and development sessions with development partners
- Conduct thorough testing of the integration, identifying and communicating any issues to the engineering team.
- Gather feedback from customers and provide training.
- Provide ideas for feature and product enhancements as applicable.
- Partner with in house production teams on current best practices, and develop new features and enhancements that can be shared across all internal stakeholders. Facilitate resource sharing across internal teams on a monthly or quarterly basis.
- Act as a liaison between internal and external engineering teams, account management teams, and customers.
- Ensure seamless communication and collaboration between different business units and 3rd party providers.
- Assist customers in addressing issues, bugs, or new business cases that may arise during and after integration.
- Report project insights and progress to senior leadership, providing regular updates on key metrics and milestones.
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