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Director of Housekeeping
4 weeks ago
At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests. We are a leader in the Myrtle Beach area's hospitality industry with an industry-leading call center, and an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.
Work Location: Landmark Resort
How Will You Shine?
As a valued and successful Director of Housekeeping, you will be required to:
Demonstrate positive leadership, which inspires employees to meet and exceed standards
Ensure department staff is trained in all aspects of the housekeeping department and duties
Motivate, coach, counsel, and discipline all housekeeping personnel according to Vacation Myrtle Beach values and SOPs
Attends as well as schedules and conducts departmental meetings
Completes reports (i.e., action plans, attendance reports, corrective action forms, etc.)
Coordinate training for new employees
Responsible for staffing, scheduling, training, and developing hourly team members
Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, maintenance, comment cards, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
Manage the housekeeping department within budget
Prepare an annual departmental budget that accurately reflects the department's operations plan
Analyze financial and operating information on an ongoing basis to adjust labor, supplies, materials, and other costs to achieve budget
Maintain physical product standards by routinely inspecting rooms, public area, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels
Submit work orders to the maintenance department on a timely basis and follow up to ensure completion
Maintain work areas neat and organized
Report all unsafe conditions immediately
Coordinates all the needs of the housekeeping department
Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained
Purchase all basic cleaning supplies, linen, and equipment
Maintain lost and found
Perform in the capacity of any person supervised to include cross training
Coordinate with the General Manager and Chief Engineer in the general clean and preventative maintenance program as related to guestrooms and public areas
Inspect all Homeowner rooms prior to arrival
Oversee all training for each position within the housekeeping department
Supervise the safety and chemical training for the department
How Will You Be Rewarded?
Base pay
Paid Time Off
Floating Holiday Pay
Medical, Dental, and Vision Insurance within 60 days
Discounted hotel & resort Stays
Work today, get paid today available
Monthly, quarterly, and yearly recognition programs
Career advancement opportunities
Training and continuing development in hospitality roles
Why Should You Choose VMB?
Hospitality is at the heart of all we do at Vacation Myrtle Beach. We "WOW" by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you'll find a family that's comprehensive, values diversity, and is built on a foundational respect for people from all over the world.
We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.
We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.
Job Types: Full-time
Pay: D.O.E.
Ability to commute/relocate:
Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work (Required)
Source: Hospitality Online
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