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Director of Housekeeping

2 months ago

Myrtle Beach, United States Landmark Resort Full time

At Vacation Myrtle Beach our vision is simple: To give our guests the most Exciting, Fun-Filled, and Enjoyable vacation experience ever. Our mission is more than just words – it is the reason we do what we do. Vacation Myrtle Beach delivers highly personalized service to our guests.  We are a leader in the Myrtle Beach area’s hospitality industry with an industry-leading call center, and an innovative restaurant, owning 3 resorts and operating 11, and nearly 4000 units in a variety of Myrtle Beach hotels and resorts right on the ocean. Vacation Myrtle Beach consistently delivers exceptional resort service with the help of dedicated, caring, diverse employees, thus outperforming the competition. Every day is a chance to discover something new and influence the hospitality business.

Work Location: Landmark Resort

How Will You Shine?

As a valued and successful Director of Housekeeping, you will be required to:

Demonstrate positive leadership, which inspires employees to meet and exceed standards

Ensure department staff is trained in all aspects of the housekeeping department and duties

Motivate, coach, counsel, and discipline all housekeeping personnel according to Vacation Myrtle Beach values and SOPs

Attends as well as schedules and conducts departmental meetings

Completes reports (i.e., action plans, attendance reports, corrective action forms, etc.)

Coordinate training for new employees

Responsible for staffing, scheduling, training, and developing hourly team members

Respond to all guest requests, problems, complaints, and/or accidents presented through the front desk, maintenance, comment cards, and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.

Manage the housekeeping department within budget

Prepare an annual departmental budget that accurately reflects the department’s operations plan

Analyze financial and operating information on an ongoing basis to adjust labor, supplies, materials, and other costs to achieve budget

Maintain physical product standards by routinely inspecting rooms, public area, and laundry facilities to ensure proper working condition and departmental supplies are stocked at proper levels

Submit work orders to the maintenance department on a timely basis and follow up to ensure completion

Maintain work areas neat and organized

Report all unsafe conditions immediately

Coordinates all the needs of the housekeeping department

Inspect property guestrooms, linen rooms, public areas, and all office space to ensure company standards of housekeeping are being maintained

Purchase all basic cleaning supplies, linen, and equipment

Maintain lost and found

Perform in the capacity of any person supervised to include cross training

Coordinate with the General Manager and Chief Engineer in the general clean and preventative maintenance program as related to guestrooms and public areas

Inspect all Homeowner rooms prior to arrival

Oversee all training for each position within the housekeeping department

Supervise the safety and chemical training for the department

How Will You Be Rewarded?

Base pay

Paid Time Off

Floating Holiday Pay

Medical, Dental, and Vision Insurance within 60 days

Discounted hotel & resort Stays

Work today, get paid today available

Monthly, quarterly, and yearly recognition programs

Career advancement opportunities

Training and continuing development in hospitality roles

Why Should You Choose VMB?

Hospitality is at the heart of all we do at Vacation Myrtle Beach. We “WOW” by exceeding expectations, we teach and learn through communication, we embrace and drive change, and we make it happen with passion and determination. We are a family committed to integrity, faith, and a vision for growth. Here, you’ll find a family that’s comprehensive, values diversity, and is built on a foundational respect for people from all over the world.

We put people and relationships first, take an entrepreneurial approach to their work, and support colleagues in reaching their full professional potential.

We are an equal-opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

Job Types: Full-time

Pay: D.O.E.

Ability to commute/relocate:

Myrtle Beach, SC 29577: Reliably commute or planning to relocate before starting work (Required)

Source: Hospitality Online