Account Director

2 months ago

New York, New York, United States OpenX Technologies Full time

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

The OpenX Platform Demand team manages all DSP relationships across the OpenX Ad Exchange. The Account Director will be responsible for ensuring our customer's success and satisfaction with our products and contributing to their long-term loyalty. Reporting to the Director of Account Management, the Account Director will work closely with the Technical AM team and Business Development to build valuable relationships with DSP partners and deliver overall superior service.

OpenX is seeking an individual with significant experience in the programmatic supply-side ecosystem who can drive demand partner relationships. This person will need to be a highly motivated self-starter that will be viewed as a trusted advisor to our DSP partners. The ideal candidate will be a highly strategic thinker with a deep understanding of RTB exchange optimization, strong analytical skills, and a proven track record of driving upsells, storytelling through data and maximizing programmatic efficiency.

Role:

  • Manage day-to-day workflow and communication between OpenX and its strategic demand clients (DSPs).
  • Drive revenue by identifying client growth opportunities, implementing new product offerings, monitoring key performance indicators, and leveraging data.
  • Interface directly with internal OpenX teams to resolve client requests while managing expectations throughout the customer life cycle.
  • Provide the highest level of customer satisfaction by understanding each DSP's unique technology, and how to future proof their business.

Responsibilities:

  • Act as a trusted advisor to key customers, understanding their technical requirements and implementing solutions by aligning our products/services/levers to meet their specific needs.
  • Partner with internal teams to drive better efficiency for DSPs while providing them with valuable insights to drive business decisions, exceed performance expectations, and help future proof their business.
  • Manage discrepancies, annual incentive plans, and onboarding of new real time bidding partners as needed.
  • Identify and advise partners through integration optimizations and product upsells via a deep understanding of DSPs technical integrations.
  • Achieve revenue goals against accounts based on maintaining current business and securing incremental opportunities including private marketplace deals, ad exchange optimization, and a heavy focus on CTV.
  • Quarterly business review development and delivery of presentations, as well as owning recurring client meetings.
  • Heavy project management where the AD will drive specific projects with little to no management support required.
  • Strong cross-functional relationships with internal OpenX stakeholders including marketplace management, support, product and finance teams.
  • Maintain strong industry and competitive knowledge as well as have expert level of knowledge in OpenX product lines and how OX is differentiated in the market.

Requirements and Skills:

  • At least 7-10 years in managing accounts; account management or sales experience in digital advertising, monetization and yield management
  • An understanding of programmatic buying techniques and real time bidding
  • Experience working with Ad Exchanges, DSPs/SSPs, or Ad Networks
  • Experience building strategic relationships, overcoming tough issues, and interacting effectively with all levels (particularly c-level) within partners' businesses, as well as within OpenX
  • Strong storytelling skills: ability to convey ideas and data in an appealing way to a multitude of stakeholders
  • Proven success in upselling current clients, using data to drive performance and hitting revenue goals.
  • Effective problem solver and self-starter with attention to detail who thrives on innovation and driving ideas forward.
  • Results / Performance driven and able to identify and execute on new business opportunities or new process efficiencies.
  • Excellent communication and presentation skills – Ability to discuss complex technology in a simple way.
  • Highly skilled in Excel, PowerPoint, and Google Workspace
  • BA / BS degree or equivalent work experience required
  • Travel required

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers' problems. We manage our customers' expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link:

Effective Date: April 18, 2024

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