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Consumer Sales Representative
4 months ago
- Complete 150 tasks per day with the overall intent to qualify and sell Kentucky Derby & Kentucky Oaks tickets, Day at Race Ticket or Group Sales
- Manage relationships of the ticket package accounts they qualify and/or personally sell
- Be available to work some evenings, weekends, race days, and all of Derby Week
- Answer the many phone calls we receive throughout the year and during our busy season leading up to Derby Week, and handle general ticketing questions, parking, customer service, mobile ticketing how-to guides, etc., and qualify those leads for our Groups, Premium and Luxury Sales teams.
- Renew, service, and maintain current accounts as needed
- Participate in ongoing touchpoint plan with accounts as needed
- Leverage current account base to secure referrals to sell additional tickets, group outings, and suites
- Prospect and cold call on leads outside of the current base
- Assist with the Kentucky Derby, Kentucky Oaks, & CDRT General Sales & Service Lines daily
- Help with Kentucky Derby/ Kentucky Oaks presentations
- Assisting visiting guests Derby Week, including Kentucky Derby/Kentucky Oaks
- Other duties as assigned
- Adhere to CDI/CDRT Policies and Procedures
- Represent Churchill Downs in a professional manner both inside and outside of the organization
- Perform duties as workload necessitates
- Demonstrate flexible and efficient time management and ability to prioritize workload
- Be respectful to colleagues and function in a team environment
- Proficient in basic software programs
- Creative and enthusiastic with excellent interpersonal skills
- Available to work race days and special events
- Possess a willingness to work long hours, evenings, weekends, and holidays.
- People-oriented, able to multi-task, organized, motivated, and detail focused
- Prior interaction with the public and/or working knowledge of the horse racing industry preferred
- Proficiency in Microsoft Office and other related software and open to learning new technologies
• Travel Requirements: Does not require travel outside of Louisville
• Physical Demands: This position requires the ability to lift up to 10 pounds.
• Work Environment: The incumbent primarily works in an office environment, however, is expected to attend Churchill Downs race days.This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and on holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions.The ability to move swiftly throughout the facility and stand for long periods is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of the position. As the nature of business demands change so, too, may the essential functions of this position.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.