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Bilingual Consumer Service Operations Representative

2 months ago

Louisville, Kentucky, United States CenterWell Home Health Full time
About the Role

We are seeking a highly motivated and detail-oriented Bilingual Consumer Service Operations Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide bilingual support to members via phone, email, and chat, addressing their inquiries and concerns in a timely and professional manner.
  • Process and verify member information, ensuring accuracy and completeness.
  • Collaborate with internal teams to resolve member issues and improve overall customer experience.
  • Stay up-to-date with company policies, procedures, and product offerings to provide informed support to members.
  • Meet or exceed performance metrics, including first-call resolution, member satisfaction, and productivity targets.
Requirements
  • 3+ years of customer service experience, with a focus on bilingual support.
  • Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Proficiency in Microsoft Office, with experience using CRM software a plus.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.