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Customer Support Expert

3 months ago

Olathe, Kansas, United States GlossGenius Full time
[Customer Service / Remote] - Anywhere in U.S. /
Competitive pay
/ Health & dental insurance / PTO /
Retirement savings
/
Home office
stipend - As a Customer Support Expert you'll:

Master your understanding of the Gloss Genius product by answering support tickets primarily via phone and text;

Work with customers to understand their goals and challenges in order to deliver faster product value through effective ticket responses;

Deliver best-in-class, personalized support to meet company's high standards for
customer satisfaction
;

Work with a
dynamic
team to achieve team company goals such as customer acquisition and retention.