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Installation Service Coordinator

2 months ago

Charlotte, North Carolina, United States SouthEnd Exteriors Full time
For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture, and customer relationships of our local brands.

As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training, and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.

Pay Range: $19.24/hour

Position Overview

The Installation Service Coordinator works with the Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize days out to meet customer schedules and provide exceptional customer service to deliver products and services on time and complete.

Essential Job Duties
  • Coordinate with Installation and Service Technicians, and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
  • Report on the status of service to sales department and managers, this includes daily entering of previous days notes.
  • Coordinate with shop manager and shipping coordinator paperwork and manufacturing, staging or delivery of material for next day scheduled services.
  • Maintain database on service requests.
  • Maintain past due service part orders and invoice material as needed.
  • Coordinate with Buyers for the ordering of parts.
  • Arrange for outside service contractors as necessary to keep completions at reasonable levels.
  • Work with others, internally and externally, to deliver products and services on time and complete.
  • Work with other employees to identify and communicate barriers that keep us from achieving results.
  • May need to train another associate to backup this position during vacations and illness and other absences.
  • Submit, track and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
  • Properly invoice and bill for chargeable / billable service. Assist Credit as needed to collect.
  • Create and update a procedure manual for the department.
  • Other duties as assigned by Management


Knowledge, Skills & Abilities
  • Minimum education required-High school diploma or GED
  • Minimum experience required-1-2 years office administration and/or millwork experience preferred
  • Special skills/knowledge required - Ability to handle interpersonal conflict, strong verbal and written skills, and ability to pursue collections as needed to meet goals of company.
  • Confidentiality requirement--high
  • Other-Computer literate in applicable software and hardware applications.
  • Physical demands include lifting up to 25 lbs. frequently and 50 lbs. occasionally, standing, walking or sitting for extended periods of time, and bending or stooping.
  • This position is deemed as a Safety Sensitive position.


SouthEnd Exteriors , a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.