Installation Project Coordinator

2 weeks ago

Charlotte, North Carolina, United States Preferred Floor & Tile CO. Full time
Job Overview

About Preferred Floor & Tile CO.:

Preferred Floor & Tile CO. (PF&TCO) is a growing entity in the flooring industry, with a strong presence across multiple states. Our headquarters is located in Charlotte, North Carolina, and we proudly serve clients in North and South Carolina, Georgia, and Florida. We specialize in comprehensive flooring solutions tailored for National and Regional Production Home Builders, Build For Rent operators, Single-Family Rental Rehabs, and Multi-Family Property Management. As a family-owned enterprise for over 20 years, we prioritize building and sustaining quality relationships, aligning with our mission to enhance lives.

We are on the lookout for reliable individuals who are eager to embark on a career path that values professional growth, training, dedication, and self-motivation, coupled with strong communication and problem-solving abilities. The ideal candidate will become part of a team that delivers exceptional customer service, ensuring our clients consistently express their satisfaction.

Company Culture at PF&TCO:

At Preferred Floor & Tile CO., our workforce has cultivated a culture of genuine teamwork and accountability. We believe that culture is shaped and upheld by each member of our team, rather than being imposed from above. We strive to collaborate with individuals who share our vision of fostering a positive work environment. PF&TCO is committed to aligning our employees' personal, professional, and financial aspirations with our organizational goals, creating a win-win scenario for all.

Compensation Structure:

We aim to offer competitive salaries, paying experienced candidates 20-30% more than industry standards to attract top talent. For those who may lack experience, we are dedicated to investing in training and development for candidates who demonstrate the right attitude and long-term vision. All employees participate in bi-monthly one-on-one meetings with their managers, along with biannual performance evaluations and annual salary adjustments based on responsibility and skill advancement.

Understanding the PF&TCO Interview Process:

During the interview process, we will evaluate your current experience and aptitude concerning the specific responsibilities and skills required for this role. If you are concerned about your level of experience, rest assured that our interview and assessment process will determine the appropriate training program and starting compensation.

Role Summary

As an Installation Project Coordinator, you will be integral to the successful execution of installation projects. Your key responsibilities will include fostering relationships with installers, coordinating work orders, resolving issues, and facilitating communication with Installation Quality Managers and other departments.

Daily Responsibilities

Relationship Management:

  • Develop and maintain strong relationships with a network of installers, ensuring a reliable and skilled workforce for our projects.
  • Engage regularly with installers to understand their availability, skills, and preferences, promoting a collaborative working environment.

Work Order Coordination:

  • Receive and thoroughly review work orders, ensuring all information is accurate and complete.
  • Assign work orders to appropriate installers based on their availability, skills, and location to optimize efficiency and enhance customer satisfaction.
  • Monitor ongoing project progress, ensuring timely completion and addressing any issues or delays promptly.

Problem Solving:

  • Act as a reliable point of contact for installers, addressing any concerns or challenges they may face during projects.
  • Collaborate with installers and relevant stakeholders to identify and implement effective solutions, ensuring successful project outcomes.

Communication and Collaboration:

  • Maintain regular communication with Installation Quality Managers to ensure adherence to quality standards and address any installation-related concerns.

Weekly Responsibilities

  • Monitor the performance of each installer.
  • Communicate with District Managers to facilitate project progress.
  • Onboard new installers with the necessary paperwork and forms.

Requirements:

Skills and Qualifications:

Technology:

  • Proficient in Online Cloud Services.
  • Expertise in RFMS and Schedule Pro.
  • Familiarity with customer portals.
  • Proficient in Microsoft Word and Excel.

Communication:

  • Excellent interpersonal communication skills.
  • Ability to convey information professionally through email or phone.
  • Active listening skills to understand employee or customer issues.

Teamwork and Leadership:

Employment At-Will:

Employment is voluntarily entered into, allowing employees to resign at any time, with or without cause. Similarly, the company may terminate the employment relationship at will, provided there is no violation of applicable federal or state law.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, see, talk, and hear. The employee may need to see details of objects that are less than a few feet away. Work may be conducted in a climate-controlled environment, with occasional off-site meetings requiring driving in various weather conditions. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Work may occur indoors and outdoors, where there may be excessive noise on job sites, uneven walking surfaces, climbing stairs, or exposure to chemical odors.

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