Logistics and Quality Control Coordinator

2 weeks ago

Charlotte, North Carolina, United States Beacon Hill Staffing Group, LLC Full time

Logistics Support and Quality Assurance Coordinator - National Accounts
A leading manufacturer in the commercial flooring sector is seeking a logistics specialist to manage all shipments associated with the National Accounts division. Competitive pay rate offered.

Key Responsibilities:
  • Efficiently coordinate and ensure the delivery of an average of 30-40 shipments weekly related to National Accounts.
  • Collaborate with the National Account Team to ascertain the specific requirements of each order.
  • Oversee the transportation of material orders from external warehouses to job sites (LTL, FTL).
  • Provide Bills of Lading (BOLs) to the shipping department by 4 PM the day before shipping.
  • Maintain communication with the shipping department to relay shipment arrangements as necessary.
  • Manage the weekly shipping calendar in alignment with customer installation schedules, making adjustments in collaboration with the National Accounts team.
  • Facilitate coordination with General Contractors regarding freight logistics.
  • Ensure timely shipping and delivery of all freight.
  • Dispatch tracking information to customers along with required documentation (e.g., packing lists and closeout forms).
  • Address issues related to lost or damaged shipments in conjunction with freight carriers and the internal plant team.
  • Conduct data entry tasks: Collaborate with the Logistics and QA Manager to update financial applications, linking purchases to freight companies and revising freight costs for accounting purposes; perform CRM updates.
  • Follow up on necessary closeout documentation for all orders.
  • Work closely with the Logistics and QA Manager to achieve the objectives of a developing Quality Assurance department:


o Ensure consistent installation quality by establishing and enforcing installation standards set by management, including reporting and documentation.


o Contribute to Quality Assurance operational goals by providing information and analysis for action plans; this may involve site visits for firsthand analysis or coordinating repairs through TaskRabbit, communicating quality standards, and establishing customer service benchmarks; proactively identify and resolve issues as they arise, and determine opportunities for installer enhancements (re-training, advanced education).


o Formulate actionable quality assurance strategies through comprehensive contractor analysis, identifying critical issues and preventive measures; monitor installations to take proactive corrective actions as needed.


o Regularly follow up with customers regarding deliveries and installations to ensure adherence to our 100% job satisfaction guarantee and service level agreements (SLAs).


o Validate quality assurance processes by enforcing product specifications and quality attributes, documented through on-site surveys.


o Maintain and enhance product quality through regular audits of products, systems, compliance, and investigation of customer complaints.


o Collaborate with key stakeholders to develop new product designs and training methodologies.


o Prepare documentation and reports by analyzing and summarizing data and trends, including failed installations, corrective actions, and re-training efforts.


Qualifications:
  • Proficiency in Microsoft Office, particularly Excel and Outlook.
  • Familiarity with Google Drive, including Sheets and Forms.
  • Completion of Eco-Grip installation training (training provided internally).
  • Full-time position with 100% in-office hours, Monday through Friday.
  • Dress Code: Business casual attire is required in the office.
  • Potential for local travel to job sites.


Beacon Hill Staffing Group is an Equal Opportunity Employer that values the diversity and strength it brings to the workplace. Individuals with disabilities and protected veterans are encouraged to apply.


Company Overview:
Founded by industry leaders, we aim to set a new standard in search, career placement, and flexible staffing solutions. We provide coordinated staffing services with exceptional service, a commitment to project completion, and a passion for innovation and continuous improvement. Our specialized brands offer a comprehensive suite of staffing services to emerging growth companies and Fortune 500 firms across various market sectors and disciplines. As we evolve, we will expand our office locations, specialty practice areas, and service offerings to meet the changing needs of our constituents.

Learn more about Beacon Hill Staffing Group and our specialized divisions by visiting our website. We look forward to partnering with you.

Beacon Hill. Employing the Future (TM)

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