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Senior Account Manager

3 months ago

Chicago, Illinois, United States Awin Full time

Purpose of Position

This is a fantastic opportunity for a confident and motivated individual to play an integral role in the fast paced and rewarding environment of account management. If you are enthusiastic about affiliate marketing, this is a great chance to further develop your program management skills and gain valuable experience while working with a wide range of brands on the network in the US.

As a Senior Account Manager, you will take on full management of affiliate programs within the business, providing a wide scope of services to clients. You will act as the main point of contact for assigned accounts, implementing affiliate strategies to continually grow and optimize your portfolio.

Based on qualifications, we will consider areas other than Baltimore or Chicago. Eligible states include: Illinois, Indiana, Maryland and Wisconsin.

Key Tasks

  • Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance, and ongoing support in line with each client's agreed service level.
  • Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies to meet client's objectives and goals.
  • Familiarize yourself with industry trends and Awin products to inform program management, while keeping your client informed of relevant information.
  • Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network.
  • Work independently to produce all necessary account management documentation and deliver reports on assigned programs.
  • Regularly leverage & utilize advanced platforms, (i.e. Tableau, SimilarWeb, etc) to produce insightful reports and analyses for assigned clients and in support of wider network activities.
  • Take a proactive approach in solving issues with assigned clients, escalating issues and sharing updates to the appropriate team level when necessary.
  • Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
  • Attend appropriate client and networking events to enhance client and publisher relationship development.

Skills & Expertise

  • Minimum 2+ years' account management experience with a strong understanding of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
  • Excellent written and verbal communication skills.
  • Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
  • Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention.
  • Fast learner with strong team orientation and a positive, can-do attitude.
  • Proficiency with MS Office suite, specifically Excel, PowerBI, Tableau and willingness to learn new technology systems.

While the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate marketplace.

Our Offer

  • Flexi-Week and Work-Life Balance: We prioritize your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. Competitive personal time off as well as sick days. We also offer a variety of different paid special leaves as well as various maternity/paternity for expecting parents.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being. We provide you with a life assurance, short-term and long-term disability. We offer comprehensive premiums for health (CareFirst BlueCross BlueShield of Maryland), dental, and vision which are 100% covered for the employee and 50% for spouses with eligibility on the first of the month after hire date.
  • Welfare: Furthermore, Awin ensures your income later in life is guaranteed by giving you the opportunity to start saving for retirement by offering a 401 (k) plan with a competitive company match.
  • Development: We've built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we've had to adapt and nurture our culture in a virtual environment. Our virtual 'Life @ Awin' hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world's leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.