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Operations Supervisor

3 months ago

Melrose Park, Illinois, United States Trinity Health Full time
Employment Type:Full timeShift:Day ShiftDescription:The Operations Supervisor (Testing) - Clinical Laboratories directs the daily operations of a given laboratory shift to ensure the precision and reproducibility of laboratory test results in accordance with accreditation standards and guidelines.

The Operations Supervisor (Testing) - Clinical Laboratories directs the daily operations of the shift to effectively utilize resources including staff, equipment, space and supplies and meet the needs of internal and external customers of the given laboratory section.

Essential job responsibilities of the Operations Supervisor:

  • Prepares work schedules and monitors staff productivity to effectively utilize personnel and adhere to established turnaround times.
  • Reviews daily work to identify potential technical and/or clerical errors and facilitate the timely correction of results when necessary.
  • Troubleshoots procedures and instrumentation to minimize instrument downtime.
  • Assesses clinical and operational environment and utilizes the appropriate leadership style to ensure an efficient and productive department.
  • Acts as a key contact person for nursing and hospital personnel.
  • Serves as a resource for employee decision-making.
  • Performs bench work as needed.

Manages staff resources in order to meet the needs of laboratory stakeholders.

  • Hires qualified employees to fill open positions.
  • Ensures that employees are properly trained and that the training is accurately documented. Ensures employee competencies are documented and completed by designated deadlines.
  • Applies Loyola Medicine human resource policies consistently and fairly.
  • Evaluates and documents employee performance according to Loyola Medicine policies. Provides regular feedback on employee performance.
  • Identifies and documents human resources issues.
  • In collaboration with the manager, prepares, implements and monitors individual work improvement plans in order to improve employee performance.
  • Develops individuals for laboratory leadership positions.
  • Effectively communicates to colleagues.

Monitors quality performance standards and provides detailed statistics including but not limited to specimen adequacy, turnaround time, patient identification issues.

  • Demonstrates quality customer service through positive interaction, which meets the needs of co-workers, faculty, patients, visitors and vendors.
  • Performs other duties as assigned by the manager/director to support the department mission of service to patients and providing quality diagnostic information.
  • Participates in intra- and interdepartmental improvement activities to achieve laboratory and hospital goals.
  • Maintains the shift QC & QA oversight and all aspects of the testing lab's pre-analytical, analytical, and post-analytical processes.

Ensuring compliance with laboratory regulations and accreditation standards.

  • Maintains an awareness of current regulations and standards that effect operations on the shift.
  • Identifies areas of risk and implements activities to reduce the risk to the health system.
  • Ensures that variances are documented, investigated, and resolved.
  • Collaborates with the manager, director, and colleagues to develop, implement, and sustain quality improvements.
  • Ensures inventory is managed to the needs of the laboratory section.
  • Ensures procedures are up-to-date and reflective of current processes.

Minimum Education:

  • Bachelor's Degree in chemical, physical, biological or clinical lab science or medical technology required.

Minimum Experience:

  • 2+ years of laboratory training or experience in the designated specialty or subspecialty of responsibility
  • 3-5 years of previous job-related experience in the designated specialty

Licensure/Certifications:

  • Certification as Medical Laboratory Technician, Medical Technologist, Medical Laboratory Scientist, or laboratory discipline specific or specialty certificate (ASCP or AMT or other approved certifying agency)

Other:

  • Must meet CLIA88 qualifications for technical consultant (moderate complexity) and general supervisor (high complexity) for the designated testing specialty.

Benefits available on your 1st day:

Medical, Dental, Vision, Life Insurance, 403(B) plan, generous PTO plan, tuition reimbursement, 7 paid holidays and more.

Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.