Customer Support Specialist
4 weeks ago
Die Beschreibung auf Französisch finden Sie unten.
Kundensupport-Spezialist – Remote – Deutschland
Die ersten paar Monate werden einige Tage mit persönlicher Anwesenheit für eine angemessene Schulung beinhalten. Unser Büro befindet sich in Bötzingen (Freiburg).
Wir suchen bei Freicon Software einen Kundensupport-Spezialisten, um unser Team zu verstärken
Wir suchen einen qualifizierten Vollzeit-Kundensupport-Spezialisten (m/w/d) für unseren Kundenservice. Ihre Aufgabe besteht darin, an der Hotline für unser Softwareprodukt FILAKS.PLUS zu arbeiten. Unsere Hotline-Agenten spielen eine entscheidende Rolle im Kundenservice, da sie direkt mit Kunden in Kontakt stehen und dabei helfen, Probleme zu lösen oder Fragen zu beantworten.
Hier ein kleiner Einblick in unser Unternehmen: Die Freicon Software GmbH ist eine deutsche Tochtergesellschaft der kanadischen Valsoft Group und einer der führenden Anbieter von Händlermanagementsystemen für Auto- und Nutzfahrzeughändler auf dem europäischen Fahrzeugmarkt. Der Fokus der Valsoft Group liegt auf dem Erwerb und Betrieb von vertikalen Softwareunternehmen. Seit 2015 wurden mehr als 85 Unternehmen übernommen. Heute beschäftigt die Valsoft Group über 3.000 Mitarbeiter in über 20 Ländern.
Wir sind ein Softwareunternehmen mit schnellen Entscheidungsprozessen und einer sehr angenehmen, freundlichen Atmosphäre. Wir bieten Ihnen Schulungen, Unterstützung in Ihrer beruflichen Entwicklung, attraktive Vergütung und langfristige Perspektiven.
Die ideale Kandidatin oder der ideale Kandidat wird in Deutschland leben und von zu Hause aus remote arbeiten. Gelegentliche Besuche im Büro könnten erforderlich sein.
So könnte Ihr Tag aussehen:
- Beantwortung von Kundenanfragen bei der Nutzung von FILAKS.PLUS.
- Fehleranalyse und -korrektur.
- Zusammenarbeit mit den Entwicklungsteams, Beratung, Produktmanagement und Vertrieb.
- Dokumentation und Bearbeitung von Anfragen im ERP-System.
- Erstellung von Maßnahmen- und Prozessanweisungen.
- Zusammenarbeit mit Key Accounts und institutionellen Kunden.
- Überwachung interner Hotline-Prozesse und Steigerung der Effizienz des Supports.
- Aktive Teilnahme an der kontinuierlichen Verbesserung von FILAKS.PLUS.
Über Sie:
- Ausbildung im kaufmännischen Bereich und/oder in der IT – oder in vergleichbaren Tätigkeiten, vorzugsweise im administrativen oder IT-Bereich eines Autohauses.
- Fähigkeit, sich mit einem komplexen Softwareprodukt vertraut zu machen.
- Kenntnisse in Französisch und Deutsch.
- Tiefe Kenntnisse in der Verwendung von Microsoft-Produkten.
- Datenbankerfahrung: MSSQL (wünschenswert).
- Fähigkeit, komplexe Probleme zu identifizieren und Lösungen zu entwickeln.
- Ausgezeichnete mündliche Kommunikationsfähigkeiten.
- Empathie, Geduld und Belastbarkeit.
- Effiziente und eigenständige Arbeitsweise.
- Gute Teamfähigkeiten.
Für Informationen über Freicon Software besuchen Sie bitte unsere Website unter
Wir danken allen Bewerbern für ihr Interesse; jedoch werden nur die für ein Interview ausgewählten Kandidaten kontaktiert.
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Customer Support Specialist – à distance – France
Les premiers mois incluront quelques jours de présence sur place pour une formation adéquate. Notre bureau est situé à Bötzingen (Freiburg).
Nous recrutons chez Freicon Software un spécialiste du support client pour rejoindre notre équipe
Nous recherchons un spécialiste qualifié du support client à temps plein pour notre service client (H/F/D). Votre mission consiste à travailler sur la hotline client pour notre produit logiciel FILAKS.PLUS. Nos agents de la hotline jouent un rôle crucial dans le service client car ils sont en contact direct avec les clients et les aident à résoudre des problèmes ou à répondre à des questions.
Voici un petit aperçu de notre entreprise : Freicon Software GmbH est une filiale allemande du groupe canadien Valsoft et l'un des principaux fournisseurs de systèmes de gestion de concessionnaires pour les concessionnaires automobiles et de véhicules commerciaux sur le marché européen. La Valsoft Group se concentre sur l'acquisition et l'exploitation d'entreprises de logiciels verticaux. Depuis 2015, plus de 85 entreprises ont été acquises. Aujourd'hui, le groupe Valsoft emploie plus de 3 000 personnes dans plus de 20 pays.
Nous sommes une entreprise de logiciels avec des processus de prise de décision rapides et une atmosphère très agréable et conviviale. Nous vous proposons une formation, un soutien dans votre développement professionnel, une rémunération attractive et des perspectives à long terme.
Le candidat idéal vivra en Allemagne, travaillant à distance depuis son domicile. Des visites sporadiques au bureau pourraient être nécessaires.
À quoi ressemblera votre journée :
- Répondre aux demandes des clients lors de l'utilisation de FILAKS.PLUS.
- Analyse et correction des erreurs.
- Collaboration avec les équipes de développement, de conseil, de gestion de produit et de vente.
- Documentation et traitement des demandes dans le système ERP.
- Élaboration d'instructions d'action et de processus.
- Collaboration avec les clients clés et les clients institutionnels.
- Surveillance des processus internes de la hotline et amélioration continue de FILAKS.PLUS.
À propos de vous :
- Formation dans le domaine commercial et/ou informatique, ou dans des activités comparables, de préférence dans le domaine administratif ou informatique d'une concession automobile.
- Capacité à se familiariser avec un produit logiciel complexe.
- Connaissance du français et de l'allemand.
- Connaissances approfondies de l'utilisation des produits Microsoft.
- Expérience en bases de données : MSSQL (souhaitable).
- Capacité à identifier des problèmes complexes et à élaborer des solutions.
- Excellentes compétences en communication orale.
- Empathie, patience et résilience.
- Méthode de travail efficace et indépendante.
- Bonne aptitude au travail d'équipe.
Pour plus d'informations sur Freicon Software, veuillez consulter notre site Web à l'adresse
Nous remercions tous les candidats pour leur intérêt ; cependant, seuls les candidats sélectionnés pour un entretien seront contactés.
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