Customer Support Representative

4 weeks ago


Remote, Oregon, United States SimplyInsured Full time

At SimplyInsured we are on a mission to eliminate fear in health insurance.

Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.

We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.

Job Summary:

In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.

Must be available to work a PM shift from 10am - 6pm Mountain Standard Time.

What you'll do:

  • Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options.
  • Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
  • In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.

What you'll bring:

  • 1-2 years of experience in customer service or sales role
  • Highly productive with good multitasking skills
  • Passion for helping people - especially when it comes to their health
  • Able to work in a high-volume contact center environment
  • Familiarity working with support ticketing and/or support CRM software tools
  • Fantastic oral and written communication skills
  • Strong desire to help businesses maximize their healthcare

What we offer:

  • Generous stock option packages
  • Competitive compensation
  • "Take what you need" time off plan
  • 100% Medical, Dental, and Vision Insurance coverage
  • FSA plan
  • 401k
  • A values-based culture that invests in employee success

Compensation:

The base salary range for this position is $14.00 per hour

We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.

Our Culture:

We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

**SimplyInsured is hiring only in the United States at this time**



  • Remote, Oregon, United States Sakari Full time

    Job DescriptionWe are hiring an experienced Customer Support Representative to support our growing software business. The position is remote and will be working EST hours. Who We Are:Founded in 2016, Sakari is an omni-channel communication platform used by businesses around the world to communicate with their customers. We're growing extremely fast and plan...


  • Remote, Oregon, United States SimplyInsured Full time

    At SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for...


  • Remote, Oregon, United States Quickbase Full time

    Company Description: What's it like to work at Quickbase? Well, our company, our market, and our customers are growing fast. This means all Quickbase employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career advancement. We work with exceptional colleagues and foster an...


  • Remote, Oregon, United States Tempus AI Full time

    Passionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...


  • Remote, Oregon, United States Careerbuilder-US Full time

    Are you ready to make a difference in your community?Do you want to be a part of an impactful change in the youth of today?If your answer is ABSOLUTELY YES ThenInfiniteis the right career choice for youInfiniteis a rapidly growing team of professional fundraisers looking for motivated, top-notch Customer Service Representatives to join ourPittsburgh- based...


  • Remote, Oregon, United States OnBoard Full time

    Customer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...


  • Remote, Oregon, United States Bridgeway Benefit Technologies Full time

    Bridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.As a successful Customer Support Analyst, you are a "people person" by nature...


  • Remote, Oregon, United States Blackthorn Full time

    Role: Customer Support Engineer, Tier 1Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customersWhat you'll doBe a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.Use Salesforce Service Cloud...


  • Remote, Oregon, United States CoLab Software Full time

    At CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...


  • Remote, Oregon, United States Cority Full time

    Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...


  • Remote, Oregon, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...


  • Remote, Oregon, United States OXIO Full time

    OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • Remote, Oregon, United States Clipboard Health Full time

    Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...


  • Remote, Oregon, United States OXIO Full time

    We are looking for the Americas Customer Support Lead who will be responsible for leading the current support operations as well as set the strategy and implementation for future scaling efforts of the support organization. In addition, this person will also be responsible for improving efficiency and outcomes of the support agents in order to drive end-user...


  • Remote, Oregon, United States Big Time Studios Full time

    About UsOpen Loot is pioneering the web3 gaming industry by creating a seamless platform for player-owned economies. Our comprehensive marketplace enables sales, auctions, and rentals, all designed to enhance community engagement and simplify digital ownership. Committed to empowering developers and engaging gamers, Open Loot is setting the standard for the...


  • Remote, Oregon, United States Owner Full time

    About Owner is the all-in-one platform that restaurants use to succeed online. Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations. You can think of it as Shopify meets HubSpot, but specifically for restaurants. Learn...


  • Remote, Oregon, United States Weed Man Full time

    Join our growth-oriented company, which has expanded by 40% in 2021, as a Marketing Representative. We are seeking highly motivated individuals eager to grow their careers and earnings. Our success is built on a culture of excellence, an environmentally responsible approach to lawn care, and a commitment to superior products and customer relationships. As a...


  • Remote, Oregon, United States MAJORITY Full time

    MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa card, money remittance, international calling, and many other migrant-focused services. We are built for migrants, by migrants. We believe that everyone deserves the same opportunity to succeed. Our mission is to provide migrants the tools to...


  • Remote, Oregon, United States Above Lending Full time

    We are committed to providing impeccable service and helping our clients achieve their financial goals. Sales Representatives engage current clients who are eligible for a special debt settlement loan option and help them see the value in the opportunity. You will be employed by our parent company Beyond Finance, but actively supporting Above Lending through...


  • Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...