Client Support Specialist
4 weeks ago
About Immunefi
Immunefi exists to protect the future of money. Immunefi is Web3's last line of defense and leading bug bounty platform, preventing catastrophic hacks before user funds are stolen. Our team is highly specialized, so we're looking for talented people who are willing to jump right in and use their expertise to help us protect Web3. If you're looking to join a fast-paced, problem solving environment at the very core of decentralized finance, then read on.
Summary
We are seeking a proactive and detail-oriented individual to join as a Client Support Specialist. This position plays a critical role in bolstering the security posture of esteemed projects (clients), ensuring the integrity of their code bases, protecting user funds, and rewarding skilled security researchers (whitehat hackers) for their efforts. As an integral part of Immunefi's support function, you will play a key role in orchestrating seamless assistance for projects and collaborating closely with security researchers to maintain a robust defense against potential threats to Web3 users.
Role Overview
As a Client Support Specialist, you will serve as the primary liaison between projects, security researchers, and Immunefi, playing a pivotal role in fostering and nurturing strong relationships at the heart of the Web3-security ecosystem. Your core responsibilities will encompass maintaining regular communication with projects, facilitating the coordination of bug reports and rewards, managing diverse information requests, and ensuring seamless communication among all stakeholders. Your expertise in support and mediations will be instrumental in harmonizing interactions and enhancing collaboration across all parties involved.
Responsibilities
- Proactively communicate with projects and security researchers to provide updates on bug reports, reward payments, and program milestones
- Assist projects on Immunefi's platform and ensure collaborative interactions with hackers
- Coordinate follow-ups with projects on various topics such as bug report approvals and mediations
- Manage inbound information requests and ensure timely responses to all stakeholders
Requirements
- Strong adaptability to embrace change and explore innovative methods for problem-solving
- Dependable with experience in a fast-paced environments with quick decision-making abilities
- Ability to communicate technical and security related information effectively to non-expert-stakeholders
- Proficiency in Google Workspace and Slack applications
- Strong written & verbal English communication skills
- Technical proficiency and strong interest in areas like Blockchain, Crypto, DeFi, and Smart Contracts are preferred
- Excellent presentation, human relations, and organizational skills
Availability aligned with Central / Western European Time Zones
Working at Immunefi
Immunefi is the foremost Bug Bounty Marketplace in the crypto / Web3 space providing a platform to facilitate the protection of $bn of user funds. We aim for excellence in all we do and want to build a world class team of highly skilled professionals who can help us to scale & develop our company. If you are successful in joining the team, you will be working in a highly collaborative, cross-functional environment where ideas, input & communication are prized. By necessity, the work pace here is rapid and we need people who are able to rapidly immerse themselves. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous & self-driven work in addition to being able to manage communication across global timezones.
Our Core Values
Always start with the customer - we start with the best outcome for the customer.
Constant vigilance - the safety and success of our customers and the company depend on our high security standards.
Bias for action - we proactively make decisions to drive impactful outcomes.
Always raise the bar for excellence - we build and hold each other accountable for a culture of discipline and excellence.
Think big and bold - we set audacious goals.
Act as an owner and drive outcomes to the finish line - we fully commit to work that best serves the company and our mission.
Build trust, act with integrity - we consistently solve problems and honor our commitments with our team, customers, and community.
What We Offer
- 100% remote-first work environment, flexible schedule
- Autonomous work environment with trusting, smart, reliable team members
- An opportunity to be building an early-stage company in a dynamically evolving market and industry
- An opportunity to build your own path in the company as we continue to evolve and grow
- A global market (it's fun to meet people from all over the world every day)
- A chance to make impact and participate in building and securing the ecosystem for smart contracts and the future of money (we're protecting over $100B in user funds)
-
Global Support Specialist
2 weeks ago
Remote, Oregon, United States CSC Corptax Full timeJob DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...
-
Principal Client Success Specialist
1 day ago
Remote, Oregon, United States IDeaS Full timePassionate people. Loyal clients. Leading solutions. With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue...
-
Junior Tech Support Specialist
1 month ago
Remote, Oregon, United States Access Softek Full timeIndustry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States Topstep Full time[Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...
-
Sr. Product Support Specialist
3 weeks ago
Remote, Oregon, United States SheerID Full timeAny communication from SheerID will come from a email address. In an effort to be overly cautious with recent hiring scams, please know that our hiring process will include video and/or in-person interviews with multiple SheerID team members. We will never ask you to send any confidential information before starting with SheerID.Senior Product Support...
-
Customer Support Specialist
3 weeks ago
Remote, Oregon, United States OnBoard Full timeCustomer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...
-
Customer Support Specialist, Remote
1 month ago
Remote, Oregon, United States Good Dog Full timeWe are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team As a member of the Customer Care team, you'll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their...
-
Customer Support Specialist
2 weeks ago
Remote, Oregon, United States CoLab Software Full timeAt CoLab, we help mechanical engineering teams bring life-changing products to market years sooner. Our product, CoLab, is the world's first Design Engagement System (DES) - a category defining product that Engineering teams use to engage in meaningful, productive design conversations, catch preventable mistakes, and get to market faster. Our customers...
-
Customer Experience Product Support Specialist
1 month ago
Remote, Oregon, United States Dandy Full timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...
-
Clinical Support Specialist
4 weeks ago
Remote, Oregon, United States Dandy Full timeDandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...
-
Sales Account Specialist
7 days ago
Remote, Oregon, United States Cision Full timeAccount Specialists are responsible for holistically managing Cision's customer relationships from a mid-market brand, revenue, product and renewal perspective. The objective is to retain 100% of revenue across various renewals and products. In addition, Account Specialists are responsible for all cross-selling efforts within their account base. A Cision...
-
SEO Specialist
3 weeks ago
Remote, Oregon, United States Plan Left Full timeSEO SpecialistPlan Left, LLC is looking for a SEO Specialist who will be responsible for setting up, optimizing, and regularly reporting on digital advertising campaigns for Plan Left and Plan Left's clients. This position is primarily focused on organic search growth, strategy development for traffic gains, analysis & remediation, and basic website...
-
Digital Ads Specialist
3 weeks ago
Remote, Oregon, United States Plan Left Full timeDigital Ads SpecialistPlan Left, LLC is looking for a Digital Advertising Specialist who will be responsible for setting up, optimizing, and regularly reporting on digital advertising campaigns for Plan Left and Plan Left's clients. This position is primarily focused on paid search, display, and social advertising programs. In our fast-paced, dynamic...
-
Data Specialist
2 weeks ago
Remote, Oregon, United States Ascendco Health Full time* The recruiting process for every candidate and position includes at least one video zoom or in person meeting with an Ascender. We do not use Signal Messenger. SummarySummaryThe data specialist is responsible for working alongside our devops, data science and support teams. In this position you will help develop and implement data importing, integration,...
-
Remote, Oregon, United States Actian Full timeHCL Software is a division of HCL Technologies (HCL) that operates its primary software business. We develop, market, sell, and support over 30 product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation The HCL Software Client Director is a hunter role, responsible for creating incremental net new license...
-
Client Success Associate
1 month ago
Remote, Oregon, United States Big Health Full timeOur MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our digital therapeutics — Sleepio for insomnia, Daylight for anxiety, and Spark Direct for depression — provide treatment anytime, anywhere. In pursuit of our mission, we've...
-
Client Analyst
4 weeks ago
Remote, Oregon, United States JobGet Full timeAbout JobGetJobGet is the Social Job Network for the Everyday Worker. We're the fastest-growing app for job seekers in the service industries. JobGet serves a massive and underserved population that traditionally has not been supported in growing their careers and financial well-being. We help people get jobs and want to make that process as frictionless and...
-
Coding Quality Specialist
7 days ago
Remote, Oregon, United States Zotec Partners Full timeWe're seeking a Coding Quality Specialist to join us.As a Coding Audit Specialist, you will focus on conducting Emergency Medicine professional and facility coding quality assurance audits, participate in the coder education of Zotec Partners' medical coding standards, and assist in communicating with hospital facility personnel to address client concerns...
-
Growth Specialist
3 days ago
Remote, Oregon, United States Loop & Tie Full timeGrowth SpecialistAbout Loop & Tie: Corporate gifting is timeless. It's also wasteful, dated and inefficient. At Loop & Tie we built a platform to connect the $125B spent each year on one-size-fits-none, mass-produced, corporate gifts with small businesses and charitable causes. We've redesigned the corporate gift exchange with a choice-based engagement...
-
Strategic Client Associate
7 days ago
Remote, Oregon, United States Fathom Full timeFathom is on a mission to use AI to understand and structure the world's medical data, starting by making sense of the terabytes of clinician notes contained within the electronic health records of the world's largest health systems. Our deep learning engine automates the translation of patient records into the billing codes used for healthcare provider...