Customer Experience Product Support Specialist

3 weeks ago


Remote, Oregon, United States Dandy Full time

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

THIS IS A PART-TIME POSITION. SEE DETAILS BELOW.
About the Role

Dandy is hiring a Customer Experience Product Specialist to deliver best-in-class support to our growing user base of Dentists around the U.S. As a frontline operator, you will interface with our users, develop feedback loops, and work closely with our cross-functional partners to ensure our practices can work with our software and hardware products.

What You'll Do

  • Provide live support to dental practices while following outlined processes, aiding them in using the intraoral scanner and coaching them on best practices when capturing images.
  • Support Dentists and their practices through superior technology support - reviewing their orders and assisting with troubleshooting digital dental workflows
  • Serve as a product expert for client-facing hardware, specifically 3D scanning devices
  • Surprise and delight our customers through superior issue resolution and relationship-building
  • Troubleshoot hardware and software for Windows 10 PCs and peripherals
  • Assist Account Managers in building and maintaining relationships
  • Work cross-functionally with our order operations and lab operations teams to ensure Drs are getting what they need when they need it
  • Utilize SaaS tools to streamline workflows and build processes that scale
  • Identify and report operational bottlenecks

What We're Looking For

  • 0-2 years of professional or internship work in a startup, big tech, IT, consulting, or finance environment
  • 0-2 years experience working in a dental practice or lab
  • Ability to resolve client issues and deliver a great experience through phone, chat, and email
  • Desire to work in ambiguous, high-velocity environments
  • Willingness to roll up your sleeves and fix problems in a hands-on manner
  • Intellectual curiosity and research abilities
  • Experience with Windows 10 & Google Suite
  • Strong communication skills and a desire to work collaboratively with internal teams

Bonus Points For

  • Fluency in a second language
  • Exposure to healthcare environments or stakeholders
  • Certifications in CompTIA A+ and/or Microsoft Technologies
  • Experience with Basic Networking Infrastructure

Important This is a part-time role to support CX Product and Platform peak hours of operation. We are looking for someone interested in working 30 hours per week, preferably between the hours of 3pm-9pm EST. Schedule with a Saturday shift is open as well. Working 30 hours a week will also make you eligible for benefits.

We offer a wide range of best in class, comprehensive and inclusive employee benefits including healthcare, dental, parental planning, mental health benefits, a 401(k) plan, and paid time off.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will move at Dandy speed and do everything in our power to meet your needs.

Compensation Range: $21.63



  • Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...


  • Remote, Oregon, United States OnBoard Full time

    Customer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...


  • Remote, Oregon, United States APFusion Full time

    [Customer Service / Fully Remote] - Anywhere in U.S./ Competitive Pay - As a Customer Support Specialist you'll: Quickly learn and become an expert in the following: the product, the customers' day to day, supplier product details, supplier standard operating procedures, the broader auto-part ecosystem and the various businesses that transact auto-parts;...


  • Remote, Oregon, United States Topstep Full time

    [Customer Service / Remote] - Anywhere in U.S./ Competitive salary & bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Support Specialist you'll: Own user issues through various channels, such as phone, email, live chat, and social, from start to resolution; Use technical ability to master trading platforms, internal tools, and systems;...


  • Remote, Oregon, United States SheerID Full time

    Any communication from SheerID will come from a email address. In an effort to be overly cautious with recent hiring scams, please know that our hiring process will include video and/or in-person interviews with multiple SheerID team members. We will never ask you to send any confidential information before starting with SheerID.Senior Product Support...

  • Customer Experience

    7 hours ago


    Remote, Oregon, United States GeneDx Full time

    Customer Experience - Senior Full-Stack Software Engineer (Order Management)The RoleGeneDx, the world's leading genomics diagnostics company, is seeking a Senior Full-Stack Software Engineer to join our Customer Experience Platform team. This role will focus on our order processing system which supports our patient and providers, as well as our internal...


  • Remote, Oregon, United States Good Dog Full time

    We are looking for a highly-motivated and empathetic Customer Support Specialist with a passion for providing outstanding human-centered support to join the Good Dog team As a member of the Customer Care team, you'll be responsible for building trusted relationships with our customers by ensuring puppy buyers have a truly phenomenal experience finding their...


  • Remote, Oregon, United States Quadient Full time

    Position - Technical Support Specialist (AKA as Tier 1.5 Support Specialist)Location - Remote (preference for Central and Eastern time zones)About our role: This position supports Quadient's Mail-Related Solutions (MRS) and Parcel Locker Solutions (PLS) products and cloud solutions services for end users. Requires the ability to independently assess each...


  • Remote, Oregon, United States Blackthorn Full time

    Role: Customer Support Engineer, Tier 1Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customersWhat you'll doBe a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.Use Salesforce Service Cloud...


  • Remote, Oregon, United States Bridgeway Benefit Technologies Full time

    Bridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.As a successful Customer Support Analyst, you are a "people person" by nature...


  • Remote, Oregon, United States Cority Full time

    Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. For over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most...


  • Remote, Oregon, United States Dandy Full time

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...


  • Remote, Oregon, United States OXIO Full time

    OXIO is the world's first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...


  • Remote, Oregon, United States SimplyInsured Full time

    At SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for...

  • Support Specialist

    3 weeks ago


    Remote, Oregon, United States Zerion Full time

    We are seeking a dynamic and motivated Web3 Support Specialist to join our team. You will be responsible for delivering exceptional support but also working on improving our current internal flows to provide a top-notch support experience in Web3. This role involves close collaboration across multiple teams, including engineering, visibility, and community....


  • Remote, Oregon, United States Access Softek Full time

    Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients' mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team...


  • Remote, Oregon, United States Solutions by Text Full time

    Position OverviewSBT is looking for a Customer Support Representative to support our company's growth. The ideal candidate will be responsible for providing text and payment support to our clients.We are looking for a good communicator – someone that listens and ask the right questions to effectively diagnose a customer issue and resolve it quickly so...


  • Remote, Oregon, United States Vantage Point Solutions Full time

    Customer Contact SpecialistJob SummaryThe Customer Contact Specialist's role is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant...


  • Remote, Oregon, United States Endpoint Clinical Full time

    About Us:Endpoint is an interactive response technology (IRT) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE platform, have proven to...


  • Remote, Oregon, United States CSC Corptax Full time

    Job DescriptionGlobal Support Specialist (Onboarding)Wilmington, DE (Hybrid)Monday-Friday, 8am-5pm CSC's Global Subsidiary Management (GSM) Team offers corporate compliance and governance services to Fortune 500 companies in more than 140 countries around the globe. By partnering with CSC, clients reduce the complexities associated with international...