Customer Support Representative
3 weeks ago
At SimplyInsured we are on a mission to eliminate fear in health insurance.
Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible.
We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital.
Job Summary:
In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance.
Must be available to work a PM shift from 10am - 6pm Mountain Standard Time.
What you'll do:
- Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options.
- Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance.
- In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customer's issues. You will be empowered to propose process and product solutions to improve our customer experience.
What you'll bring:
- 1-2 years of experience in customer service or sales role
- Highly productive with good multitasking skills
- Passion for helping people - especially when it comes to their health
- Able to work in a high-volume contact center environment
- Familiarity working with support ticketing and/or support CRM software tools
- Fantastic oral and written communication skills
- Strong desire to help businesses maximize their healthcare
What we offer:
- Generous stock option packages
- Competitive compensation
- "Take what you need" time off plan
- 100% Medical, Dental, and Vision Insurance coverage
- FSA plan
- 401k
- A values-based culture that invests in employee success
Compensation:
The base salary range for this position is $ $15.00 per hour
We have a market-based compensation structure. The salary for this position may vary based on a candidate's experience, industry expertise, technical skills, and location. The range provided is just one component of total compensation including, but not limited to bonus eligibility based upon the achievement of performance objectives and company stock options.
Our Culture:
We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-Remote
**SimplyInsured is hiring only in the United States at this time**
-
Customer Support Representative
3 weeks ago
Remote, Oregon, United States Sakari Full timeJob DescriptionWe are hiring an experienced Customer Support Representative to support our growing software business. The position is remote and will be working EST hours. Who We Are:Founded in 2016, Sakari is an omni-channel communication platform used by businesses around the world to communicate with their customers. We're growing extremely fast and plan...
-
Customer Support Representative
1 month ago
Remote, Oregon, United States SimplyInsured Full timeAt SimplyInsured we are on a mission to eliminate fear in health insurance.Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for...
-
Customer Service and Support Representative
6 days ago
Remote, Oregon, United States PNC Full timePosition OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...
-
Technical Support Representative
3 weeks ago
Remote, Oregon, United States Quickbase Full timeCompany Description: What's it like to work at Quickbase? Well, our company, our market, and our customers are growing fast. This means all Quickbase employees are engaged in interesting and challenging work. We have the opportunity to try new and different things and lots of room for career advancement. We work with exceptional colleagues and foster an...
-
Customer Operations Representative
2 months ago
Remote, Oregon, United States Tempus AI Full timePassionate about precision medicine and advancing the healthcare industry?Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...
-
Director, Customer Support
6 days ago
Remote, Oregon, United States Restaurant365 Full timeRestaurant365 is a SaaS company disrupting the restaurant industry Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make...
-
Remote, Oregon, United States CONDUENT Full timeAbout Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...
-
Technical Support Senior Representative
6 days ago
Remote, Oregon, United States The Cigna Group Full timeThe job profile for this position is Technical Support Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Technical Support Senior Representative
6 days ago
Remote, Oregon, United States The Cigna Group Full timeThe job profile for this position is Technical Support Senior Representative, which is a Band 2 Professional Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
-
Manager, Technical Customer Support
5 days ago
Remote, Oregon, United States Omnidian Full timeAbout OmnidianOmnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for...
-
Customer Support Engineer
6 days ago
Remote, Oregon, United States Oxford Instruments Plc Full timeOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in Raleigh/Durham/RTP, NC. How we workWe're committed to being the leading provider of...
-
Customer Support Engineer
6 days ago
Remote, Oregon, United States Oxford Instruments Plc Full timeOxford Instruments is searching for a Customer Support Engineer who is fluent in French and experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in Montreal/Ottowa Canada, access to a major airport is required. How we...
-
Customer Support Engineer
7 days ago
Remote, Oregon, United States Oxford Instruments Plc Full timeOxford Instruments is searching for a Customer Support Engineer who is experienced with troubleshooting and repair of etch/deposition/Ion Beam tools including, vacuum systems, RF systems, HV power supplies, PLCs, to join our Plasma team. This position will be based in the North West (Oregon, Washington) US region, access to a major airport is required. How...
-
Customer Support Advocate
6 days ago
Remote, Oregon, United States Justworks Full timeWho We AreAt Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.We're helping businesses get off the ground by enabling them to focus on running...
-
Promotional Customer Service Representative
2 weeks ago
Remote, Oregon, United States Careerbuilder-US Full timeAre you ready to make a difference in your community?Do you want to be a part of an impactful change in the youth of today?If your answer is ABSOLUTELY YES ThenInfiniteis the right career choice for youInfiniteis a rapidly growing team of professional fundraisers looking for motivated, top-notch Customer Service Representatives to join ourPittsburgh- based...
-
Customer Service Representative
6 days ago
Remote, Oregon, United States Shinola Full timeOverviewShinola is currently hiring for an opening in our Customer Service department. We are looking for a full-time Customer Services Representative, who is detail oriented, self-starter who would like to be part of an innovative, fast-paced work environment. The qualified individual will assist customers via phone, live chat, and emails with placing...
-
Technical Support Representative
6 days ago
Remote, Oregon, United States WorkWave Full timeWorkWave is looking for a Technical Support Representative to join our Customer Care team. We are building a team of motivated, organized, energetic, and empathetic professionals with strong customer advocacy skills to help our field service clients navigate software applications. If you love to troubleshoot issues, have a natural curiosity to learn new...
-
Customer Support Specialist
1 month ago
Remote, Oregon, United States OnBoard Full timeCustomer Support Specialist I Function: Customer Experience Reports to: Manager, Customer Support Reviewed: Position Summary: The Customer Support Specialist provides tier one support for our products with both customers and internal employees. This position involves troubleshooting product software and technical issues for existing customers, becoming a...
-
Customer Support Analyst
2 months ago
Remote, Oregon, United States Bridgeway Benefit Technologies Full timeBridgeway Benefit Technologies is hiring an Customer Support Analyst to help grow our Customer Success organization and support our Bridgeway product end-users, through serving as an internal advocate and customer liaison and delivering the highest level of service to our customers.As a successful Customer Support Analyst, you are a "people person" by nature...
-
Customer Support Engineer
2 months ago
Remote, Oregon, United States Blackthorn Full timeRole: Customer Support Engineer, Tier 1Description: As a Customer Support Engineer, you will utilize your Salesforce configuration knowledge to provide world class support to our customersWhat you'll doBe a prime contact for customer technical support and display a high sense of urgency and ownership during customer interactions.Use Salesforce Service Cloud...