Principal Production Support Specialist
3 weeks ago
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.
Responsible for driving and managing the strategic relationship between Client Services and Infrastructure Services. Works with the client servicing teams, leadership, and executive leadership teams in Global Operations to assess any operational gaps and provides strategic solutions while keeping up with industry best practices and giving client focus the top priority. Leads infrastructure platform design by delivering business requirements to development teams and ensuring platforms perform to their expectations. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. Specifically, this position will be the primary lead for audit/compliance/regulatory responsibilities.
Responsibilities
• Lead self-testing on team procedures/controls to satisfy compliance requirements.
• Ensure compliance/regulatory process(es) are initiated as needed.
• Work with Risk/Compliance to align on existing and new procedures/policies that impact the team.
• Identifies and coordinates operational gaps/possibilities within the Infrastructure platforms, Operations processes, and customer interactions, and create new procedures and controls when needed.
• Supports deep-level infrastructure platform (design, system-level requirements/interfaces, etc.) Acts as a Subject Matter Expert (SME) for client-facing teams (Operations Client Support, Global Business Development, Solutions, Products, etc.)
• Prepares clear and concise communications to internal and external business partners and senior management regarding initiatives, breakdowns, and achievements.
• Conducts analytics to find the business impact and solution for strategic customer- impacting incidents/requests.
• Establishes framework and facilitates Infrastructure Services and Client Support collaboration opportunities at varying levels of the organization.
• Liaises and champions between client-facing and Infrastructure teams to ensure that impacts of new and/or enhancements to infrastructure platforms are clearly understood, incorporating items such as Voice of the Customer (VOC), Payments industry alignment/ alignment/awareness, and/or go-to market implications.
• Ensures Infrastructure needs are identified and prioritized with the Operations Process Review.
• Assesses and implements a rotational model within the Infrastructure Services Digital, Authorization, Partners, and Support teams.
Minimum Qualifications
At a minimum, here's what we need from you:
• Bachelor's Degree in Business Administration and Management, Finance, International Business, Information Technology, Communications, Marketing, or related field
• 6+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
• In lieu of a degree, 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
Preferred Qualifications
If we had our say, we'd also look for:
• 8+ years of experience in Payments, Technology, Operations, Customer Service, Marketing, Finance, Communications, or related
• Ability to create new policies, procedures with controls
• Ability to execute self-testing of existing controls
• Experience working with Auditors and Regulators
Application Deadline:
The application window for this position is anticipated to close on Aug We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $88,500.00 to $149, Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Learn more at .
What are you waiting for? Apply today
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.
-
Principal Product Owner
2 months ago
Chicago, Illinois, United States iManage Full timeiManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the domain. If you have any concerns or questions about communications you have received, please send them to so our team members can review.We offer a flexible working policy...
-
Seasonal Production Support Specialist
1 week ago
Chicago, Illinois, United States Univision Communications Inc Full timeABOUT THE POSITION & TEAM: Univision Communications Inc is seeking a Production Support Specialist to become a vital part of our dynamic team. ABOUT YOU: You are a motivated individual who thrives in collaborative settings, possesses a creative mindset, and pays meticulous attention to detail. YOUR DAILY RESPONSIBILITIES: Provide assistance to the production...
-
Chicago, Illinois, United States Industrial Council of Nearwest Chicago Full timePosition: Production Support Specialist at Innovative Snack CompanyEmployment Type: Part-timeLocation: Chicago, ILCompensation: $16-18, depending on experienceAbout Us:We are a vibrant and forward-thinking consumer packaged goods company, dedicated to crafting high-quality, delicious snacks that are both vegan and gluten-free. Our mission is to revolutionize...
-
Vice Principal of Student Support
1 week ago
Chicago, Illinois, United States Distinctive Schools Full timeJob OverviewPosition: Assistant Dean of StudentsLocation: Distinctive SchoolsReports To: Dean and PrincipalSalary: Starting at $50,000, based on experienceEmployment Type: Regular Full TimeDistinctive Schools is dedicated to fostering inclusive, vibrant, and equitable educational environments that prioritize social justice and high-quality learning...
-
Senior Sales Executive
1 week ago
Chicago, Illinois, United States Principal Financial Group Full timePosition Overview Join Principal Financial Group as a Senior Sales Executive specializing in Retirement Solutions. This role is designed for individuals ready to leverage their expertise in a dynamic environment focused on delivering exceptional financial products. Key Responsibilities In this position, you will collaborate with local financial...
-
Support Specialist
1 day ago
Chicago, Illinois, United States Qonten Full timeJob SummaryWe are seeking a highly skilled Client Support Specialist to join our team at Qonten. As a Client Support Specialist, you will play a critical role in ensuring the satisfaction of our clients by providing exceptional support and service.Key ResponsibilitiesProvide front-line support to our clients to ensure that standards are being met and...
-
Principal Architect
1 month ago
Chicago, Illinois, United States United Airlines Full timeConnecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly....
-
Principal Architect
3 months ago
Chicago, Illinois, United States United Airlines Full timeConnecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly....
-
Product Imaging Specialist
1 week ago
Chicago, Illinois, United States CharCharms LLC Full timeJoin Our Team as a Product Imaging Specialist!We are seeking a talented Product Imaging Specialist to become a vital part of our creative team. This role is designed for individuals who are passionate about photography and eager to enhance their skills in a supportive environment.Key Responsibilities:Collaborate closely with our Marketing and Product...
-
On-Site Technical Support Specialist
4 days ago
Chicago, Illinois, United States E-Frontiers Full timeJob Title: IT Support SpecialistCompany: E-FrontiersRole Overview:The primary responsibility of this role is to provide initial assistance through incident logging systems and on-site support, managing incidents or service requests effectively while utilizing established incident management protocols.Key Responsibilities:On-Site Technical Assistance: Serve...
-
Audio Production Specialist
1 week ago
Chicago, Illinois, United States Trinitychicago Full timePosition Overview: The Audio Production Specialist operates under the guidance of the Technical Director and receives general oversight from the Director of MultiMedia Communications.Core Responsibilities: This role is pivotal in managing and maintaining all audio apparatus utilized for the amplification and enhancement of worship services and related...
-
Application Support Specialist
1 week ago
Chicago, Illinois, United States EPITEC Full timeBecome an Application Support Specialist at EpitecPosition Type: Full-time, ContractCompensation: $50.00 per hourPerks:401(k) PlanDental CoverageHealth InsuranceOverview:Epitec is seeking an Application Support Specialist to enhance our client's operations.This position focuses on improving production reliability, managing incidents, and implementing...
-
Principal Architect
1 month ago
Chicago, Illinois, United States United Airlines Full timeJoin our Cybersecurity and Digital Risk (CDR) team to help us also become the leading cyber-safe airline in the industry.The Principal Architect Identity&Access Management (IAM) will design a modern IAM platform that delivers secure, reliable, scalable, and performant systems.The Principal Architect is a recognized domain expert in IAM related matters.Leads...
-
Print Production Specialist
1 week ago
Chicago, Illinois, United States AMERICAN COLOR LABS INC Full timeJob OverviewAmerican Color Labs Inc is seeking a Print Production Specialist to join our dynamic team. The ideal candidate will have a strong proficiency in Adobe Photoshop to effectively prepare files for high-quality print production.The role involves operating various printing and finishing machinery. Responsibilities include fulfilling tasks related to...
-
Desktop Support Specialist
17 hours ago
Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full timeJob SummaryThe Metropolitan Water Reclamation District of Greater Chicago is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop environments.Key ResponsibilitiesDeploy and install applications to desktop environments,...
-
Customer Support Specialist
4 days ago
Chicago, Illinois, United States MetroTrade Full time**Job Summary**MetroTrade LLC is seeking a highly skilled Customer Support Specialist to play a key role in delivering exceptional customer experiences in the retail futures space. As a Customer Support Specialist, you will be responsible for leveraging various communication channels to resolve client support inquiries, troubleshoot technical issues, and...
-
Client Support Specialist
1 week ago
Chicago, Illinois, United States Prepaid Expense Card Solutions, Inc. Full timeCLIENT SUPPORT SPECIALISTOVERVIEW:Under the direct guidance of the Director of Customer Operations, Client Support Specialists serve as the primary point of contact for users, ensuring their satisfaction with Prepaid Expense Card Solutions, Inc.'s offerings. Their main responsibility is to deliver exceptional client support aimed at enhancing users'...
-
Application Support Specialist
1 week ago
Chicago, Illinois, United States SPECTRAFORCE Full timePosition Title: Application Support SpecialistLocation: Chicago, IL (Onsite 3 days/week)Contract Duration: 6 Months (Potential for Extension)Role Overview:The Application Support Specialist will play a pivotal role in the Wealth Management sector, providing essential support to business operations, products, and clients. This position requires collaboration...
-
Facilities Support Specialist
4 days ago
Chicago, Illinois, United States NAC Full timeJob OverviewNorth American Concessions, Inc. is seeking a dedicated Facilities Support Specialist to enhance our dynamic team. The ideal candidate is proactive, enthusiastic, and committed to excellence.This role requires flexibility in availability for various shifts.Key Responsibilities:The Facilities Support Specialist will manage the transportation of...
-
Senior Manager of Principal Evaluation
1 week ago
Chicago, Illinois, United States Chicago Public Schools Full timeChicago Public Schools (CPS) stands as one of the most significant educational districts in the United States, catering to over 340,000 learners across more than 600 institutions and employing nearly 36,000 individuals, predominantly educators. CPS is dedicated to ambitious objectives that guarantee every student, in every institution and neighborhood,...