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Nightly Software Technical Support Specialist

2 months ago

Atlanta, Georgia, United States teamworkonline Full time
Job Title: Nightly Software Technical Support Specialist

Location: Hybrid (Must live in Atlanta, Georgia or be willing to relocate to Metropolitan Georgia area)

Job Type: hourly/full-time

About Us: We are currently seeking a dedicated and experienced Nightly Software Technical Support Specialist to join our team.

Job Summary: The Nightly Software Technical Support Specialist will provide technical support to customers during the night shift. This role involves troubleshooting software issues, providing solutions, and ensuring that our clients receive top-notch service and support.

Key Responsibilities:
  • Participate in team meetings, contributing ideas and feedback to enhance client experience and content quality.
  • Provide technical support to customers via phone, email, and chat during live games.
  • Troubleshoot and resolve issues, including installation, configuration, and usage problems.
  • Document and track customer issues and resolutions in our ticketing system.
  • Collaborate with other support team members and departments to resolve complex issues.
  • Assist in the creation and maintenance of support documentation and knowledge base articles.
  • Monitor system performance and escalate issues as necessary.
  • Provide timely and effective communication to customers regarding the status of their issues.
  • Stay updated on the latest software updates, features, and industry trends.

Minimum Requirements:
  • Quick learner with the ability to pick-up new programs/skills as needed with minimal oversight.
  • Experience in a technical support role, preferably in a software environment.
  • Strong understanding of windows, Microsoft Office 365
  • Basic understanding of A/V technology
  • Experience with Adobe Photoshop
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and efficiently during night shifts.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with ticketing systems and remote support tools.
  • Ability to handle multiple tasks and prioritize effectively.
  • Must be able to lift 50 lbs
  • Must have a passport (for future)

Working Hours:
  • This position requires working shifts between 6pm – 1am ET, four to five days a week. Some flexibility may be required to cover holidays and weekends as needed.
  • Mixon Digital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.