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Technical Support Specialist

1 month ago

Atlanta, Georgia, United States Sparktek Full time
Job Title: Technical Support Specialist Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Sparktek. As a key member of our IT department, you will be responsible for overseeing our IT systems and assets, assisting with upgrades and fixes, and providing training and support as needed. Key Responsibilities: • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware • Handle business-critical IT tasks and system improvements • Enable faster and smarter business processes and employee productivity • Research and evaluate emerging technologies, hardware, and software • Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe Requirements: • Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. • Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice, etc. • Experienced in troubleshooting issues on end user computing devices, including desktops, laptops, and Surface Pros • History of working in an Active Directory domain environment • Proficient at software installs and troubleshooting • Some networking knowledge, along with the ability to troubleshoot network issues from the command line What We Offer: • Competitive salary and benefits package • Opportunity to work with a dynamic and growing company • Collaborative and supportive work environment • Professional development and growth opportunities