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Director, Revenue Operations

4 months ago

Chicago, Illinois, United States Grubhub Full time

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you
The Impact You Will Make

  • Develop and execute revenue operations strategies to drive growth and profitability while supporting corporate accounts' sales, client success, and marketing leadership team
  • Initiate and drive major projects involving data collection, analysis, and investigation, develop recommendations, advocate initiatives, and create a model for implementation. The range of projects may include areas such as territory utilization projects, sales rep analysis, pipeline analytics, client segmentation, documenting best practice sales processes, and more
  • Identify and implement revenue optimization opportunities through data-driven analysis and strategic initiatives.
  • Connect the dots between activities and business outcomes across the sales and client success organization, enabling hyper-growth and predictable revenue
  • Collaborate cross-functionally with sales, marketing, finance, and product teams to optimize revenue generation processes and initiatives to drive consistent and scalable growth across the entire revenue cycle
  • With leadership, ideate, set, and drive the Corporate Accounts OKR and KPI process and tracking direction and strategy with the sales and client success teams, by aligning sales, client success, and marketing to meet and exceed goals
  • Manage weekly, monthly, and quarterly business review process, and provide actionable insights to key stakeholders
  • Oversee annual Corporate Kickoff event and agenda, driving focused, revenue-impacting content
  • Implement and maintain revenue management tools, systems, and processes to ensure accuracy and efficiency in revenue tracking and reporting
  • Stay abreast of industry trends, market dynamics, and competitive landscape to inform revenue strategy and decision-making.
  • Foster a culture of continuous improvement, accountability, and innovation within the revenue operations team


What You Bring to the Table

  • Bachelor's degree in Business Administration, Finance, Economics, or related field. MBA or advanced degree a plus.
  • Minimum of 10+ years of experience in revenue management, operations, or related roles, preferably in the technology or food industry.
  • 5+ years of leadership experience
  • Proven track record of successfully leading revenue operations initiatives and driving measurable results.
  • Strong analytical skills with the ability to interpret complex data sets and derive actionable insights.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate and influence stakeholders at all levels of the organization.
  • Demonstrated leadership ability with experience hiring, managing and developing high-performing teams.
  • Strategic thinker with the ability to balance short-term objectives with long-term goals.
  • Must be focused, organized, detail oriented, and have excellent communication and problem solving skills
  • Experience working in a fast-paced, dynamic environment with a high degree of ambiguity and change.
  • Proficiency in revenue management tools, CRM systems, and business intelligence platforms.
  • Familiarity with SQL (fluency a plus).


And Of Course, Perks

  • Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
  • Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
  • Competitive Pay. You'll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).
  • Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.
  • MealPerks. Get meals on us Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
  • Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and virtual happy hours
  • Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Relief Fund and donating $1 million to the Equal Justice Initiative in 2020. Employees are also given paid time off each year to support the causes that are important to them.


Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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