Shop - Proactive Moderation Operations Lead

1 month ago

Seattle, Washington, United States TikTok Full time

TikTok Shop - Proactive Moderation Operations Lead


Seattle
Regular
Operations
Job ID: A160526


Responsibilities



TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy

  • a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact

  • for ourselves, our company, and the communities we serve.

Join us. Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. The Service and Moderation Team (SMT) is part of the GNE organization.

Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for a Proactive Moderation Operations manager to lead the team conducting analysis to identify moderation risks proactively on the platform and remove them to assure platform safety. Roles & Responsibilities

  • Lead and mentor a multi-language risk inspection team, and monitor and iterate the KPI performance of the internal team, and provide training, guidance, and support to team members to enhance their skills and expertise in risk inspection projects.
  • Act as the market POC of proactive moderation efforts to conduct reactive and proactive risk inspection requests to identify existing risk trends on the platform, and conduct deep dive analysis to find the root cause to drive policy/ risk governance strategy optimization with internal and external stakeholders.
  • Manage and collaborate with BPO partners to ensure alignment with project requirements, quality standards, and efficiency targets.
  • Lead the team to assure regular training, calibration, KPI performance Monitoring (Quality, Productivity,Efficiency) conducted for BPO teams to enhance their understanding of annotation tasks and maintain a high level of quality.
  • Collaborate closely with global resource management, engineering, and moderation functions to ensure compliance protocols and company policies are enforced with high quality.

Qualifications



Minimum Qualifications

  • Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.
  • 3 years experience in E-Commerce or Trust & Safety, preferably especially in a high growth environment.
  • Great people management skills and currently managing teams with diverse skills.
  • Experienced in collaborating with BPO partners and managing outsourcing relationships, and being familiar with quality and efficiency control processes and tools.
  • Analytical mindset with the ability to drive process/procedures improvements with cross-functional teams.

Preferred Qualifications

  • 2 years experience as Team Lead/Quality Manager/ Technical Lead.
  • Proven experience in risk investigation teams, preferably in a global context.
  • Strong organizational skills and detailed orientation.
  • Adaptable, fast learner and highly motivated with experience in operations and project management.
  • Highly organized and detail-oriented with a proactive work-style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

If you need assistance or a reasonable accommodation, please reach out to us at



Job Information



The base salary range for this position in the selected city is $ $256500 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees: ​

We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care. ​

Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

  • Shop - IPR Proactive Operations Analyst

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - IPR Proactive Operations AnalystSeattleRegularOperationsJob ID: A195202ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Shop - Shopping Center Campaign Operations

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Shopping Center Campaign OperationsSeattleRegularOperationsJob ID: A153861ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Shop - Automation and Chatbot Operations Lead

    3 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Automation and Chatbot Operations LeadSeattleRegularOperationsJob ID: A86428ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin,...

  • Principal Program Manager, Alexa Shopping Operations

    3 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Program Manager to join our OPTIMA organization within Alexa Shopping. As a key member of our team, you will play a critical role in enabling Amazon to deliver a superior shopping experience to customers worldwide.Key ResponsibilitiesLead strategic projects for large, complex...

  • Shop - Product Lead, Seller Risk

    1 month ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Product Lead, Seller RiskSeattleRegularProduct - Product managerJob ID: A250315AResponsibilitiesTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join...

  • Equipment Manager

    6 days ago

    Seattle, Washington, United States Glassybaby LLC Full time

    Job Title: Equipment Manager - Hot ShopCompany: Glassybaby LLCPurpose of the Position:Oversee the equipment and hardware needs for a high-volume production glass hot shop. Source equipment and materials, or design, fabricate, and provide equipment or hardware needed. Manage general maintenance and mechanical issues in the hot shop.Key...

  • Print Shop Operations Manager

    3 days ago

    Seattle, Washington, United States ABC Imaging Full time

    **About ABC Imaging**ABC Imaging is a global leader in the printing and media industry, providing comprehensive visual solutions to Fortune 500 companies worldwide. With locations in key markets, we offer a one-stop-shop for all printing needs.**Job Summary**We are seeking a highly experienced and proactive Print Shop Manager to join our team. The successful...

  • Shop - Seller Integrity and Enablement Lead - Seattle

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Seller Integrity and Enablement Lead - SeattleSeattleRegularOperationsJob ID: A91292ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris,...

  • Shop - Business Development Lead - Electronics, Office and Books

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Business Development Lead - Electronics, Office and BooksSeattleRegularOperationsJob ID: A79587ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London,...

  • AI Research Specialist, Content Moderation

    2 weeks ago

    Seattle, Washington, United States Tik Tok Full time

    Key Responsibilities TikTok stands as the premier platform for short-form mobile video, dedicated to fostering creativity and delivering joy. Our global headquarters are strategically located in major cities worldwide, facilitating a diverse and dynamic work environment. Why Join Our Team At TikTok, creativity is at the heart of our mission. We are committed...

  • Shop - Transportation Solutions Lead

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Transportation Solutions LeadSeattleRegularOperationsJob ID: A126384ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai,...

  • Shop - Category Programs Lead - Beauty

    3 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Category Programs Lead - BeautySeattleRegularOperationsJob ID: A208702ResponsibilitiesCompany Overview TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo....

  • Strategic Program Manager, Alexa Shopping

    3 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Principal Program Manager to join our OPTIMA organization within Alexa Shopping. As a key member of our team, you will play a critical role in enabling Amazon to deliver a superior shopping experience to customers worldwide.Key ResponsibilitiesLead strategic projects for large, complex...

  • Shop - Seller Growth Operations Manager

    7 days ago

    Seattle, Washington, United States TikTok Full time

    About the TeamThe Seller Growth Operations team at TikTok is responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers on the TikTok Shop platform.This team is the voice of the market and collects, prioritizes, and shares meaningful insights to shape the future of TikTok's Seller...

  • Shop - Seller Growth Operations Manager

    2 days ago

    Seattle, Washington, United States TikTok Full time

    About the TeamThe Seller Growth Operations team at TikTok is responsible for driving full-funnel product education, acquisition, incubation, analytics, and strategy for all Merchants and Sellers on the TikTok Shop platform.We are the voice of the market, collecting, prioritizing, and sharing meaningful insights to shape the future of TikTok's Seller Growth...

  • Hot Shop Maintenance Specialist

    3 days ago

    Seattle, Washington, United States Glassybaby LLC Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Charger Technician to join our team at Glassybaby LLC. As a key member of our production team, you will be responsible for ensuring the smooth operation of our glass furnaces and hot shop equipment.Key ResponsibilitiesFurnace ManagementStart and maintain furnace temperatures to ensure optimal...

  • Technical Program Lead for Alexa Shopping Innovation

    5 days ago

    Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a Senior Technical Program Manager to lead a new, greenfield initiative that shapes the arc of innovation with Machine Learning and Large Language Models for Amazon's Alexa Shopping platform.This is a unique opportunity to drive the top operational and engineering excellence priorities for the Organization, working closely with...

  • Shop - Creator Agency Partnerships, Business Development Lead

    2 months ago

    Seattle, Washington, United States TikTok Full time

    TikTok Shop - Creator Agency Partnerships, Business Development LeadSeattleRegularOperations - Commerce opsJob ID: A139849ResponsibilitiesTikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York,...

  • Glass Furnace Operator

    16 hours ago

    Seattle, Washington, United States Glassybaby LLC Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Glass Furnace Operator to join our team at Glassybaby LLC. As a key member of our production team, you will be responsible for managing the equipment and hardware needs for our high-volume production glass hot shop.Key Responsibilities:Furnace Operations:Start charging furnaces at the beginning...

  • Glass Furnace Operator

    2 hours ago

    Seattle, Washington, United States Glassybaby LLC Full time

    Job Summary:We are seeking a highly skilled and detail-oriented Glass Furnace Operator to join our team at Glassybaby LLC. As a key member of our production team, you will be responsible for managing the equipment and hardware needs for our high-volume production glass hot shop.Key Responsibilities:Furnace Operations:Start charging furnaces at the beginning...