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Shop - IPR Proactive Operations Analyst
3 months ago
TikTok Shop - IPR Proactive Operations Analyst
Seattle
Regular
Operations
Job ID: A195202
Responsibilities
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy
- a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact
- for ourselves, our company, and the communities we serve.
Join us. Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Service and Moderation Team (SMT) is part of the GNE organization.
Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. SMT is looking for an IPR Proactive Operations Analyst role to conduct analysis to identify moderation risks proactively on the platform and remove them to assure platform safety. Role & Responsibilities
- By leveraging internal data, proactively identify the potential risks on the E-commerce platform based on existing data from internal and external teams' projects, local laws and regulations and feedback from customers/users to drive more proactive solutions implemented like policy/model moderation capability and strategy iteration and optimization.
- Output data report for specific markets among internal and external teams to present the findings, address the risk via making data-driven recommendations for process/product tool optimization, and drive long solutions implement.
- Conduct risk inspection based on the identified risk, or by request from internal and external teams.
- Conduct regular/adhoc training and calibration to BPO partners to assure BPO fully understand the policy and workflow.
- Monitor moderation agents and QA accuracy and productivity to keep achieving the business target to assure high level quality and efficient delivery.
- Collaborate closely with the global resource management team to manage specific markets' BPO's performance by complying with compliance protocols, and company policies.
Qualifications
Minimum Qualifications
- Bachelor's Degree or equivalent education/experience, an advanced degree is preferred.
- 2 years working experience as Quality Assurance Analyst/Subject Matter Expert for Trust & Safety operation.
- Strong time management, risk management, and written and verbal communication skills.
- Analytical mindset with the ability to drive process improvements.
Preferred Qualifications
- Strong ability to work collaboratively with cross-functional teams.
- Adaptable, fast learner and highly motivated with experience in operations and project management.
- Highly organized and detail-oriented with a proactive work-style.
- Experience with proactive policy enforcement.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.
If you need assistance or a reasonable accommodation, please reach out to us at
Job Information
The base salary range for this position in the selected city is $ $188522 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:
We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.
Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.
We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
