Customer Care Manager

1 month ago


Mission Viejo, California, United States Lynchburg Regional Business Alliance Full time

Join Our Team as a Customer Care Manager and Make a DifferenceFortress Foundation Solutions are looking for a Customer Care Manager who will oversee our Customer Care department, ensuring that every customer interaction is memorable and that sales leads are effectively converted and scheduled.Recruit, select, onboard, and train new team members.Document and communicate all support interactions, handle data entry, mailers, and outbound campaign calls.Meet or exceed KPI goals for lead conversions and appointment runs.Be an ambassador and guardian of our company culture.Holder of an associate's or bachelor's degree in business or a related field (preferred) with 2+ years of experience in customer service or call center management, OR a combination of education and experience demonstrating a proven track record.Elevate your career as a Customer Care Manager with us and contribute to creating unforgettable customer experiences.



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