![tapwage](https://contents.bebee.com/companies/de/tapwage/avatar-G0syZ.png)
Senior Tech Support Engineer II
4 weeks ago
Raytheon Intelligence and Space's Field Engineering has a position for a Senior Technical Support Engineer II at our Largo, Florida and Washington DC Metro Area locations.
The Technical Support Engineer (TSE) will support the Secure Communications (SecComms) business area specifically the Command and Control Switching System (CCSS) program.
CCSS provides direct support to Department of Defense (DoD) secure telephone switching system that is part of Defense Information Systems Agency (DISA) Defense Red Switch Network (DRSN).
CCSS also provides support to the E4B program, a key component of the National Military Command System for the President, the Secretary of Defense, and the Joint Chiefs of Staff.
A successful candidate will be self-confident and resourceful; able to accept ownership for effectively solving customer issues, complaints, and inquiries keeping customer satisfaction at the core of every decision and behavior maintain a high energy level with the ability to fit dynamically into a diverse team.
Responsibilities include the following:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow installation and user instruction guide "scripts" when handling different topics
- Identify customers' needs, clarify information, explain procedures, answer questions, research every issue and provide solutions and/or alternatives
- Frequently attend educational seminars and updates job knowledge by studying new product descriptions to improve knowledge and performance level
- Keep records of all conversations in our call center database in a comprehensible way
- Mockup field conditions in a lab environment to duplicate and isolate reported malfunctions
- Work with other engineering disciplines and subject matter experts to resolve customer issues
- Up to 25% travel to offsite locations for field support and upgrades as required
- Previous experience in a customer support role
- Ability to build sustainable relationships and engage customers by taking the extra mile
- Strong verbal communication skills along with active listening
- Maintain customer focus and adaptability to different personality types
- Strong interpersonal, verbal and written communication skills with strong attention to detail, and the ability to work independently or with a group to complete assignments
- Proficient at multitasking, setting priorities and managing time effectively
- Existing Top Secret clearance with SCI preferred or the ability to obtain
- Current DoD 8570 IA Technical (IAT) Level II certification
- 6 + years' experience with Raytheon proprietary digital switching system product line (DSS2A, UMUX, TXP, IST2, MDA, Admin, ECC, CEU, MSD, SECN)
- Proficient in DSS2A switch operation, programming and system integration within the DRSN
- Understand the applications of circuit functionality and design in the DRSN
- Versed in theory of operations of communications systems and troubleshooting skills
- Skilled with Wind River vxWorks embedded operating systems
- Skilled in performing Software and Firmware upgrades on Windows, Linux, and VxWorks
- Experience reading, interpreting and executing statements of work, drawing packages, wiring diagrams, floor plans, technical documentation, directives and standards
- Proficient with Microsoft Office suite of software to include Visio, and OneNote
- Skilled at using serial console sessions to log into equipment, e.g. PuTTy
- Familiar with DISA's Promina Network and Juniper IP communications equipment
- Familiar with government voice, dedicated and bulk encryption devices
- Familiar with the operation and installation of Internet Protocol (IP) switches and routers
- Experience installing, grounding, bonding electronic equipment and enclosures
- Experience with cable producing equipment and specialty tools (i.e. MILSpec, Stewart, Crimping)
- Trained with various digital multimeters and fiberoptic detection and measuring equipment
- Trained in electronics, low voltage and common input power
- Understand and practice Occupational Safety & Health Administration (OSHA) safety standards
- Understand Emissions Security (EMSEC) standards related to RED/Black installations
- Familiar with AC No: B; Acceptable Methods and Practices Aircraft Inspection and Repair, specifically Chapter 11 Aircraft Electrical Systems
- Familiar with Federal Aviation Administration (FAA) aircraft modification approval processes
- Familiar with aircraft avionics and general maintenance technology and practices (A&P)
Associate Degree in Science, Technology, Engineering or Mathematics (STEM) or related technical area of study and 10 years of experience or 14 years of relevant experience.
161810
Raytheon is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
-
Senior Transportation Engineer
1 week ago
Washington, Washington, D.C., United States METROPOLITAN WASHINGTON COUNCIL OF GOVERNMENTS Full timeJob OverviewThe Metropolitan Washington Council of Governments (MWCOG) is a prominent, independent nonprofit organization dedicated to uniting regional leaders to tackle significant issues affecting the District of Columbia, suburban Maryland, and Northern Virginia. The National Capital Region Transportation Planning Board (NCRTPB) serves as the federally...
-
Senior Cybersecurity Specialist
5 days ago
Washington, Washington, D.C., United States Tetra Tech Full timeAbout the Role: Tetra Tech is seeking a highly skilled Senior Cybersecurity Specialist to join our Cyber Solutions Practice in Arlington, VA. This is a 100% remote role that requires US Citizenship and the ability to undergo an extensive background check. This role offers excellent compensation, career growth potential, and a total rewards package that...
-
Engineering Tech IV
3 weeks ago
Washington, Washington, D.C., United States Chenega MIOS Full timeEngineering Tech IVChenega Architecture Design Solutions (CADS) is seeking an Engineering Technician IV in Washington, DC.CADS, a subsidiary of Chenega Corporation, has a proven track record of excellence and client-focused service for over three decades.The ideal candidate will provide construction quality assurance and project management support in various...
-
Senior Accountant II
3 days ago
Washington, Washington, D.C., United States National Association of Manufacturers Full timeJob OverviewNational Association of ManufacturersPosition Title: Senior Accountant IIDepartment: Finance & AdministrationTeam: AccountingReporting To: ControllerEmployment Status: ExemptPosition Level: ProfessionalLocation: HeadquartersPosition Summary:The National Association of Manufacturers (NAM) is in search of a Senior Accountant II who will report...
-
Java Software Engineer
1 week ago
Washington, Washington, D.C., United States Chabez Tech Full timeJob OverviewCompany Overview:We are a prominent staffing consultancy in the U.S., dedicated to bridging the gap between exceptional talent and leading employers. Our skilled team offers customized recruitment strategies, career guidance, and workforce planning across diverse sectors.Position Summary:Chabez Tech is on the lookout for a Java Software Engineer...
-
Senior IT Support Engineer
3 days ago
Washington, Washington, D.C., United States Banduri Full timeJob OverviewSalary: CompetitiveAbout Banduri:Banduri is a leader in agile digital transformations, dedicated to empowering large organizations to embrace continuous innovation. Our core values emphasize that everyone should thrive, and our mission is to enhance our surroundings, create impactful solutions, and assist our clients in leveraging the power of...
-
Marine Engineer Technician II
3 days ago
Washington, Washington, D.C., United States Fincantieri Marine Group Full timeJob SummaryFincantieri Marine Group is seeking a highly skilled Marine Engineer Technician II to join our team. As a key member of our engineering department, you will be responsible for creating functional design deliverables from engineering calculations and guidance, and/or cost-effective detailed design ship production deliverables using functional...
-
Senior IT Support Engineer
1 week ago
Washington, Washington, D.C., United States Banduri Full timeJob OverviewSalary: CompetitiveAbout BanduriBanduri is dedicated to facilitating agile digital transformations, empowering large organizations to make continuous innovation a fundamental aspect of their operations. Our core values emphasize that everyone should have the opportunity to excel. Our mission focuses on improving our surroundings, creating...
-
Senior IT Support Engineer
1 week ago
Washington, Washington, D.C., United States Banduri Full timeJob OverviewSalary:About BanduriBanduri is at the forefront of agile digital transformations, empowering large organizations to make continuous innovation a fundamental aspect of their operations. Our core values emphasize that everyone should have the opportunity to excel. Our mission focuses on enhancing the world around us, creating impactful solutions,...
-
Marine Engineer Technician II
4 days ago
Washington, Washington, D.C., United States Fincantieri Marine Group Full timeJob SummaryFincantieri Marine Group is seeking a highly skilled Marine Engineer Technician II to join our team. As a key member of our engineering department, you will be responsible for creating functional design deliverables from engineering calculations and guidance, and/or cost-effective detailed design ship production deliverables using functional...
-
Computer Network Support Specialist
1 hour ago
Washington, Washington, D.C., United States ST2 ManTech Advanced Systems Intl Full timeSecure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a motivated, career-oriented Junior Network Support Specialist to join our team. As a key member of our IT department, you'll play a vital role in designing, implementing, and maintaining our computer networks.Responsibilities:Assist in the design, implementation, and...
-
Design and Construction Project Manager II
3 months ago
Washington, Washington, D.C., United States Johns Hopkins Medicine Full timeJohns Hopkins Health Systems has an immediate opportunity for a Design and Construction Project Manager II. Join an amazing global healthcare organization We offer a stable environment, growth opportunities, and an outstanding benefits package including dependent tuition reimbursement Position Summary The Design and Construction Project Manager II position...
-
Senior Instrumentation Engineer
1 week ago
Washington, Washington, D.C., United States STSI (Staffing Technical Services Inc.) Full timeSenior Control Systems and Instrumentation EngineerSTSI (Staffing Technical Services Inc.) is seeking a highly proficient Senior Control Systems and Instrumentation Engineer. This role demands exceptional technical expertise to execute engineering responsibilities, guide team members, and operate autonomously with limited oversight. The ideal candidate...
-
Patient Care Tech II
3 months ago
Washington, Washington, D.C., United States Johns Hopkins Medicine Full timeElevate your possibilities. Patient Care Tech II - Emergency DepartmentFull-Time, Night, 7:00pm – 7:30am Sibley Memorial Hospital, a member of Johns Hopkins Medicine, has a distinguished history of serving the community since its founding in 1890. As a not-for-profit and full-service community hospital, Sibley offers medical, surgical, intensive care,...
-
Senior Platform Engineer
3 weeks ago
Washington, Washington, D.C., United States Barbaricum Full timeBarbaricum is a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Washington, DC with offices in Tampa, FL, and in Dayton, OH. Barbaricum is already approaching 250 employees and growing rapidly. The company currently executes 45 government contracts (more than half as prime) across three current lines of business – Cyber/Intel, Mission...
-
Cloud Computing Engineer
12 hours ago
Washington, Washington, D.C., United States People Tech Group Inc Full timeJob Title: Java Software EngineerAbout the Role:We are seeking a skilled Java Software Engineer to join our team at People Tech Group Inc. As a Java Software Engineer, you will be responsible for designing, developing, and maintaining large-scale Java applications.Key Responsibilities:Design and develop Java applications using Spring Boot and microservices...
-
Senior Software Engineer
10 hours ago
Washington, Washington, D.C., United States Lululemon Athletica Full timeAbout the Role:Lululemon Athletica is seeking a highly skilled Senior Software Engineer to join our Global Logistics and Trade Technology department. As a key member of our team, you will be responsible for designing and developing automation frameworks and scripts to support QA scenarios, building and maintaining high-performing, robust, and scalable...
-
Culinary Support Specialist
1 week ago
Washington, Washington, D.C., United States A-Tech Systems, Inc. Full timeJob OverviewThe Culinary Support Specialist plays a vital role in the kitchen environment, ensuring smooth operations and assisting culinary professionals in delivering high-quality meals.Key ResponsibilitiesEssential Duties:Food Preparation: Assist in the preparation of various ingredients, including chopping vegetables, peeling fruits, and measuring...
-
Senior Contract Specialist II
1 month ago
Washington, Washington, D.C., United States Acquisition Experts-LLC Full timeCompany OverviewJoin our team and lend your skills and experience to help our clients resolve their acquisition and contracting challenges Acquisition Experts LLC is focused on supporting the federal government and commercial clients with professional services in the areas of procurement, logistics and program management. We need more people who are...
-
Cloud Solutions Engineer II
1 week ago
Washington, Washington, D.C., United States Group SSI Full timeJob OverviewGroup SSI is a recognized leader in providing exceptional professionals and innovative solutions to various government sectors, including Defense, Intelligence, and Law Enforcement. As a woman-owned small business, we pride ourselves on our commitment to excellence and our ability to deliver top-tier services across numerous contracts and...