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Coordinator, Assignments

2 months ago

Fort Myers, Florida, United States Florida Gulf Coast University Full time
Job Summary

The Coordinator, Assignments coordinates and assists with the operations of student housing assignments, including applications, cancellations, and room changes. Communicates with students and families and assists with billing accuracy and reporting. Works closely with the Assistant Director to implement operational strategies to accomplish area goals.

FGCU is a member of the State University System of Florida and an Affirmative Action and Equal Employment Opportunity and Access Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability, sex, pregnancy, national origin, marital status, genetic predisposition, sexual orientation, gender identity/gender expression, veteran status, and any other protected class(es), as required by applicable state and federal law, as well as University regulations and policies.

Job Description

Typical duties may include but are not limited to:
  • Assists in planning, coordinating, and reporting the activities and operations of student housing assignments. Assists in developing and implementing procedures for university housing's administrative operations and programs.
  • Coordinates room changes, room swaps, and administrative assignments for students.
  • Coordinates with Adaptive Services to arrange housing accommodations, emotional support animals, and service animal processing and placement.
  • Processes all housing cancellation requests and ensures appropriate documentation and reporting.
  • Coordinates the eviction process for students in breach of the Housing Agreement. Provides timely and adequate notice to impacted students.
  • Coordinates the housing cancellation appeals committee, including student communication, collecting information for appeals, and processing fee adjustments as necessary. Works closely with campus partners in Financial Aid, Bursar, Registrar, and Adaptive Services who serve on appeals committee.
  • Maintains reports of housing occupancy to ensure accuracy of housing charges on student accounts including daily assessments between Banner and RMS/StarRez.
  • Oversees the review process of all housing applications to determine status based on admissions type, indicator type, contract status, application fee payment status, orientation status, etc. Communicates status to applicants through Eagle email.
  • Responds to questions and concerns from prospective students, parents, and current residents by phone, email, and at events regarding the assignments process and housing agreement terms and conditions. Responds to special needs and requests and troubleshoots and responds to problems and complaints.
  • Recommends new and improved programs to effectively manage housing administrative operations.
Other Duties:
  • Performs other job-related duties as assigned.
Additional Job Description

Required Qualifications:
  • This position requires either six years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in an appropriate area of specialization and two years of full-time experience directly related to the job functions.
  • Any appropriate combination of relevant education, experience, and/or certifications may be considered.
  • Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
Preferred Qualifications:
  • Master's degree from an accredited institution in Higher Education, College Student Personnel, Counseling, or related degree.
  • Two years of experience in university housing operations which includes assignments and billing.
  • Experience with Residential Management Systems (RMS), Banner Student Information System, and/or Workday.
Knowledge, Skills, and Abilities:
  • Knowledge of or ability to learn Residential Management Systems (RMS) and RMS Mercury software.
  • Knowledge of or ability to learn Banner and Workday.
  • Knowledge and practical application of occupancy management principles.
  • Knowledge of accounts receivable principles, practices, and procedures.
  • Excellent interpersonal, verbal, and written communication skills.
  • Excellent organizational skills and the ability to prioritize and complete simultaneous projects.
  • Ability to collaborate and work effectively within a diverse group of staff, faculty, students, and the community in a service-oriented environment.
  • Ability to work successfully as both a member of a team and independently with minimal supervision.
  • Ability to take initiative to plan, organize, coordinate, and perform work in various situations when numerous and diverse demands are involved.
  • Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes an equitable environment.
  • Ability to utilize data and information to make decisions and projections.
  • Ability to work evenings, nights and weekends as necessary.
Pay Grade 16