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Service Operations Coordinator

2 months ago

Fort Myers, Florida, United States DuraServ Corp Full time
Job Overview

The Service Operations Coordinator plays a pivotal role in orchestrating service solutions that facilitate the assignment of tasks to Service Technicians while ensuring customer satisfaction. This position is essential for efficiently managing repair schedules and preparing work orders for the service team. The coordinator is responsible for a variety of administrative functions related to service operations.

Key Responsibilities

  1. Manage phone and email communications, providing necessary support and guidance for customer inquiries. Ensure timely follow-up with all parties involved.
  2. Prepare accurate service quotes and create service call entries in the designated system. Collaborate closely with management and service technicians to streamline the quoting process.
  3. Invoice service work and quoted services promptly and accurately. Handle vendor invoices for Accounts Payable.
  4. Effectively schedule and dispatch service calls.
  5. Order necessary parts for service tasks and maintain records related to these orders.
  6. Process customer credit card payments securely and ensure proper filing of records.
  7. Review sales and service leads, coordinating their assignment to the appropriate personnel.
  8. Perform various warehouse-related tasks as needed.
  9. Undertake additional office-related duties as directed by management.

Required Knowledge, Skills, and Abilities

  • (K) Proficient in technology and Microsoft Office 365.
  • (K) Understanding of administrative workflows concerning work orders and invoicing.
  • (S) Excellent communication and customer service abilities.
  • (S) Strong organizational skills.
  • (A) Professional interaction with both internal and external customers.
  • (A) Capability to thrive in a fast-paced environment.

Leadership Competencies

At DuraServ Corp, the following competencies are crucial for success in this role: Action Oriented, Effective Communication, Customer Focus, Quality Decision Making, Results Driven, Accountability, Trust Building, and Commitment to Self-Development.

Supervisory Responsibilities

This position does not entail supervisory responsibilities.

Work Environment and Physical Requirements

  • Office-based work environment.
  • Extended periods of sitting at a desk and using a computer.
  • Ability to lift up to 15 pounds occasionally.

Travel Requirements

This role does not involve planned business travel, though periodic field visibility is encouraged.

Education and Experience

A high school diploma or equivalent is required. A combination of relevant experience and education totaling two or more years is preferred.

Disclaimer

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities and duties that may be assigned.

EEO Statement

DuraServ Corp is an equal opportunity employer. We are committed to providing equal employment opportunities to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.