Account Resolution's Specialist

3 weeks ago


Arcadia, California, United States Foothill Credit Union Full time
Description:

Position: Account Resolutions Specialist (ARS)

Salary Range: $19.29 to $28.94

Description

Founded in 1958, Foothill is a not-for-profit, member-owned, $720 million-strong cooperative financial institution serving more than 30,000 members. We focus on providing quality member service to our 300+ SEGs, including six hospitals, fourteen school districts, two colleges, seventeen private schools, businesses, and municipalities in the San Gabriel Valley.

Serving our members with excellence and exceeding expectations is at the forefront of our business, and we can happily share that Foothill has been ranked a five-star financial institution by Bauer Financial. Bauer only recommends institutions with four- and five-star ratings. We are amongst the highest of our peers.

Foothill Credit Union is a community advocate and strives to partner with other businesses and organizations dedicated to community involvement. We often participate in events and fundraising efforts benefiting the schools and organizations we serve to give back to our members and community.

Awards

CUNA 2021 Member Benefits Top Performance for delivering a direct benefit of $690 per member household.

Benefits:

We offer a competitive compensation package, including benefits such as health, dental, and vision insurance, vacation time off, retirement plans, and professional development opportunities.

Health Insurance Coverage (Medical, Dental, and Vision)

401(k) Plan with dollar-for-dollar match (up to 6%)

Profit-Sharing Plan

Flexible Spending Account

Life and AD&D Insurance

Paid Time-Off Program

Educational Reimbursement Program

Paid Holidays

Special Recognition Programs

Referral Program

Foothill Credit Union is an Equal Opportunity Employer and does not discriminate against any team member or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Summary: The Account Resolutions Specialist builds and maintains successful member relationships by supporting servicing, collections activity, and delinquency goals.

Essential Duties and Responsibilities: The ARS embraces the Credit Union's mission to "improve members' financial health by providing an exceptional member experience" and demonstrates support of the credit union's core values by always representing the Credit Union in a professional, friendly, helpful, and timely manner. The job duties, responsibilities, and requirements represent the required knowledge, skill, and/or ability but may not be all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

· Process all claims related to Mechanical Repair Coverage (MRC), Guaranteed Asset Protection (GAP), Debt Payment Protection, and forced placed insurance (State National).

· Ensure compliance with Credit Union policies and procedures.

· Responsible for Early-Stage collection efforts.

· Work a portion of the Early-Stage collection queue for negative shares and loans, as assigned.

· Contact members with Early-Stage delinquent account(s) via letters, phone calls, texts, or emails.

· Document all collection actions taken, including telephone conversations, alternate financial arrangements, and correspondence within the core system.

· Research accounts that appear on late and potentially late records to ensure that Credit Union errors are detected promptly. Provide members the opportunity to explain their account status fully.

· Perform other duties as assigned.

Requirements:

Experience/Education Requirements:

· A high school diploma or equivalent is required.

· A minimum of two years of credit union or banking collections experience

· Specialized banking or credit union education and training in a Collection environment are required.

· Knowledge of collections, servicing, foreclosure, bankruptcy procedures, and legal requirements.

Desirable certifications in the following areas:

None

Other Skills and Abilities:

· Take responsibility for individual career development and seek opportunities to learn new skills.

· Must have a positive attitude, and friendly service must be provided to both the membership and all fellow team members at the Credit Union

· Must have the ability to identify member opportunities for financial improvement, communicate recommendations, and provide support.

· Must possess effective verbal and written communication skills.

· Microsoft Office

· Ability to work on flexible assignments.

· Bi-lingual (English/Spanish) preferred.

· A valid California Class C Driver's License, a method of transportation when needed to carry out job-related essential functions, and at least minimum automobile insurance coverage as required by the State of California

Compensation details: Hourly Wage

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