IT Application Support Specialist

2 weeks ago

Arcadia, United States Master System, Inc. Full time
Job DescriptionJob Description

We are seeking an IT Application Support Specialist to join our team You will resolve computer-related issues and installation for our clients using our ERP system, OMS. OMS is available on both the cloud and on-premise, and your role is to help maintain and resolve customer issues that arise on both the on-premise and cloud version.

This role involves troubleshooting and installation of our software system on a customer's hardware and server configuration. As new and existing clients purchase and subscribe to our services, your role will be to ensure that customers have the proper configuration and setup needed to go live.

We are a small, close-knit company, and work in a fast paced environment. You will be expected to work cross functionally in other operations of our company, such as sales and software engineering.

Responsibilities:

  • Installation of the on-premise version of OMS ERP, including initial installation, updates, and configuration that is needed to get customers live
  • Assist customers in converting existing data from their previous software to OMS
  • Configure our cloud ERP including user onboarding, creation, and maintenance
  • Maintain and troubleshoot cloud ERP issues
  • Answer phone calls from our main support line and resolve customer issues during business hours
  • Resolve issues for clients via phone, in person, or electronically
  • Track customer issues and resolutions
  • Occasional local travel to customer onsite for installation and configuration (suspended during COVID-19)

Qualifications:

  • Experience in Microsoft SQL Server setup and maintenance
  • Experience in Networking (e.g. DNS, ports), Windows Domain and Workgroup setup
  • Previous experience in IT, customer service, or other related fields
  • (nice to have) Fluency in SQL and Microsoft's Remote Desktop Service
  • (nice to have) Amazon Web Services (AWS) experience
  • (nice to have) Knowledge of warehousing, supply chain, e-commerce, and accounting principles
Company DescriptionMaster System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees.Company DescriptionMaster System is a leading enterprise resource planning (ERP) software company that has helped thousands of wholesale distributors worldwide streamline and improve their operations. Our ERP system, known as OMS, is targeted towards supply chain operations, which includes inventory, warehousing, fulfillment, ordering, and accounting management. Our latest product, Pavo, brings OMS's features to the cloud and enables e-commerce solutions for wholesalers. We service a wide range of clients in industries such as shoes, apparel, and general merchandise, each with company sizes from as small as a singular employee to thousands of employees.

  • Retail Service Specialist

    1 week ago

    Arcadia, United States O'Reilly Auto Parts Full time

    The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assist Retail, Specialist, Customer Service, Store Manager, Service, Automotive

  • Crop Insurance Services Specialist

    7 days ago

    Arcadia, United States Farm Credit Network Full time

    Come Grow With Us! We are hiring a Crop Insurance Services Specialist to join our Team! The Specialist will support all Crop insurance agents as necessary, licensed to sign and submit policies, renewals, claims, production or acreage reports to the appropriate underwriter. Maintain spreadsheet documentation for the Association by Agency, Customer, Crop...

  • Crop Insurance Services Specialist

    3 days ago

    Arcadia, United States Farm Credit Council Full time

    Come Grow With Us! We are hiring a Crop Insurance Services Specialist to join our Team! The Specialist will support all Crop insurance agents as necessary, licensed to sign and submit policies, renewals, claims, production or acreage reports to the appropriate underwriter. Maintain spreadsheet documentation for the Association by Agency, Customer, Crop...

  • Medical Billing Specialist

    2 weeks ago

    Arcadia, United States Soultenders, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about supporting mental health? Do you have an eye for detail and love solving complex billing challenges? We are seeking a proactive and organized Medical Biller Specialist to be a part of our expanding team at Soultenders! Dive into a rewarding role, contribute to our mission, and make a difference in...

  • Medical Billing Specialist

    3 days ago

    Arcadia, United States Soultenders, Inc. Full time

    Job DescriptionJob DescriptionAre you passionate about supporting mental health? Do you have an eye for detail and love solving complex billing challenges? We are seeking a proactive and organized Medical Biller Specialist to be a part of our expanding team at Soultenders! Dive into a rewarding role, contribute to our mission, and make a difference in...

  • Web Specialist

    7 days ago

    Arcadia, United States Supplyed Com Inc Full time

    Job DescriptionJob DescriptionJob DescriptionWeb Specialist / Shopify Store Manager Our company is going under a rebranding and see an opportunity to expand into the B2C market in window covering products and accessories. The original company was founded in 2001 and is headquartered in California with a satellite office in Georgia.OverviewThis position...

  • Web Specialist

    6 days ago

    Arcadia, United States Supplyed Com Inc Full time

    Job DescriptionJob DescriptionJob DescriptionWeb Specialist / Shopify Store Manager Our company is going under a rebranding and see an opportunity to expand into the B2C market in window covering products and accessories. The original company was founded in 2001 and is headquartered in California with a satellite office in Georgia.OverviewThis position...

  • Web Specialist

    2 weeks ago

    Arcadia, United States Supplyed Com Inc Full time

    Job DescriptionJob DescriptionJob DescriptionWeb Specialist / Shopify Store Manager Our company is going under a rebranding and see an opportunity to expand into the B2C market in window covering products and accessories. The original company was founded in 2001 and is headquartered in California with a satellite office in Georgia.OverviewThis position...

  • Web Specialist

    2 weeks ago

    Arcadia, United States Supplyed Com Inc Full time

    Job DescriptionJob DescriptionJob DescriptionWeb Specialist / Shopify Store Manager Our company is going under a rebranding and see an opportunity to expand into the B2C market in window covering products and accessories. The original company was founded in 2001 and is headquartered in California with a satellite office in Georgia.OverviewThis position...

  • Digital Marketing Specialist Travel Industry Experience Required

    3 weeks ago

    Arcadia, United States Easy-Go Inc Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsHealth insurancePaid time offTraining & development401(k) Tours4Fun, a leading online travel booking platform, is dedicated to providing the most comprehensive and user-friendly travel experiences. We specialize in offering a wide range of tours, activities, and vacation packages across the globe,...

  • Digital Marketing Specialist Travel Industry Experience Required

    1 week ago

    Arcadia, United States Easy-Go Inc Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsHealth insurancePaid time offTraining & development401(k) Tours4Fun, a leading online travel booking platform, is dedicated to providing the most comprehensive and user-friendly travel experiences. We specialize in offering a wide range of tours, activities, and vacation packages across the globe,...

  • Product Concierge Specialist | Mercedes-Benz Arcadia

    1 week ago

    Arcadia, United States Rusnak Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their...

  • Polysomnographic Technician

    1 week ago

    Arcadia, United States Global Sleep Laboratory Full time

    Job DescriptionJob DescriptionAs a Sleep Technician, you will play a crucial role in diagnosing and treating sleep disorders in patients. Working under the supervision of a Sleep Specialist or Medical Director, you will be responsible for conducting various sleep studies, monitoring patients during sleep, and analyzing data to assist in the diagnosis and...

  • Administrative Assistant Medical

    2 weeks ago

    Arcadia, United States Soultenders, Inc. Full time

    Job DescriptionJob DescriptionAre you meticulous, proactive, and eager to support a dynamic team? Do you thrive in ensuring seamless administrative operations, particularly in the bustling realm of medical billing? If so, Soultenders is looking for someone like YOU!Why Join Us:Be a pivotal player in a rapidly growing mental health organization.Dive into...

  • Arcadia WI

    3 weeks ago

    Arcadia, United States Village Caregiving - Eau Claire Full time

    Job DescriptionJob DescriptionJob Summary:Village Caregiving - Eau Claire is seeking a compassionate and dedicated individual to join our team as a PRN In Home Caregiver in Arcadia, WI. This is a part-time, hourly healthcare/medical job that requires the ability to work independently as an individual contributor. As a PRN In Home Caregiver, you will provide...

  • Sr. Systems Analyst

    1 day ago

    arcadia, United States Executive Systems Full time

    Major Manufacturing Firm seeks a Sr. Systems Analyst – SAP who has at least 8 years of backend SAP systems support experience. A Bachelor's Degree in IT or Business is strongly preferred.The Sr. IT Systems Analyst - SAP is responsible for:Managing the Financial Applications and related p...

  • Sr. IT Systems Analyst

    10 hours ago

    arcadia, United States Executive Systems Full time

    Major Manufacturing Firm seeks a Sr. IT Systems Analyst - SAP FI/CO who has at least 8 years of backend SAP systems support experience. A Bachelor's Degree in IT or Business is strongly preferred.The Sr. IT Systems Analyst - SAP FI/CO is responsible for:Managing the Financial Application...

  • Insurance Service Representative

    4 days ago

    Arcadia, United States Automobile Club of Southern California Full time

    The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. **Training**: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs...

  • Product Concierge Specialist | Mercedes-Benz Arcadia

    Found in: Resume Library US A2 - 3 days ago

    Arcadia, California, United States RUSNAK Full time

    Overview : Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!   JOIN OUR TEAM   Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and...

  • Human Resource Coordinator

    Found in: beBee jobs US - 3 weeks ago

    Arcadia, Wisconsin, United States Agape Care Group Full time

    Overview: Become a HR Coordinator with Agape Care Group Do you have a knack for coordinating, organizing, and making connections? We are looking for a HR Coordinator who is committed to serving our patients and employees with compassion and integrity. As a HR Coordinator, you will providing assistance to all staff, company-wide, to ensure all employment...