Assistant Director, Financial Aid Outreach
4 weeks ago
Assistant Director, Financial Aid Outreach
The Office of Student Financial Services at Johns Hopkins University is seeking a highly motivated professional to join the team as Assistant Director of Financial Aid Outreach. The ideal candidate will have exceptional interpersonal skills, a strong commitment to access and diversity, and a passion for providing top-notch customer service to students and families. This position will involve delivering financial aid literacy training, assisting students with application processes, and coordinating outreach efforts to ensure timely disbursement of financial aid. The Assistant Director will also collaborate with various university departments to streamline workflow processes and enhance efficiency. Occasional travel to local schools and events may be required. This position offers a hybrid work model, combining remote work with in-person meetings and events.
Specific Responsibilities:- Develop and deliver financial aid information sessions to students.
- Act as a financial aid liaison for students facing financial difficulties.
- Represent the university at events and provide expert knowledge on financial aid.
- Advise students on eligibility and application procedures.
- Assist with outreach efforts to promote on-time financial aid delivery.
- Monitor processing queues and identify areas for improvement.
- Provide ongoing support to students with aid-related issues.
- Maintain knowledge of financial aid regulations and policies.
- Assist with emergency/opportunity grant programs.
- Participate in student financial aid advisory board discussions.
- Bachelor's Degree required.
- Minimum one year of relevant financial aid experience.
- Master's Degree preferred.
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