Trading Support Engineer

1 month ago


Houston, Texas, United States DRW Full time

Trading Support Engineer (Commodities / Openlink Endur)Job LocationHoustonEmployment typeRegularDepartmentTechnologyTargeted Start DateImmediateDRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world.These tools support our commodities trading, primarily in the energy/ETRM space, but also in other areas like metals and agriculture.This role involves supporting various integration points such as trade and price feeds that Endur consumes, reporting systems that read from Endur, and more.The successful candidate will be adept at performing technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring, with a focus on Endur.What you'll do in this role:Provide best-in-class production support for Openlink Endur, efficient software deployment, configuration processes, and proactive monitoring to anticipate and prevent issues, minimize downtime, and ensure quick recovery from incidents.Offer support for Endur production systems and various integration points across multiple geographic locations, primarily in a Windows production environment.Develop and maintain Endur scripts for process automation, complementing this with proprietary software and third-party technologies as appropriate.Manage user access to Endur, related tools, and 3rd party applicationsBuild documentation for common procedures, troubleshooting scenarios, and system architecture.



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