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Director of Hotel Operations

3 months ago

Beverly Hills, California, United States Waldorf Astoria Beverly Hills Full time
The Waldorf Astoria Beverly Hills is a world-renowned luxury hotel that epitomizes elegance, sophistication, and exceptional service. Nestled in the heart of Beverly Hills, our hotel offers unparalleled hospitality and an unforgettable experience for our guests. We are committed to excellence and strive to create a welcoming and inclusive environment for both our guests and team members:

We are seeking a dynamic and experienced Director of Operations to join our leadership team at the Waldorf Astoria Beverly Hills. The Director of Operations will oversee all aspects of hotel operations, ensuring the highest standards of service, efficiency, and guest satisfaction. This role requires a strategic thinker with a strong background in luxury hospitality and a passion for delivering exceptional experiences.

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation
Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
Recruit, interview and train team members
#LI-JG1 RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online