Hotel Event Planning Manager

2 months ago

San Antonio, Texas, United States Hyatt Full time

Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Planning Manager's primary focus is servicing Sale bookings. This position acts as the liaison between Meeting Planners and the hotel staff. Responsibilities include: administering the Sales agreement, detailing all Food, Beverage and A/V needs, managing room blocks and pick up, billing instructions and final review. Event Planning Managers also are the on-site contacts and are responsible for the smooth execution of all events.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.If you would like to experience a "Day in the Life" at Hyatt, please click here ) and select "Hyatt Full Service".

This is not your typical career opportunity. This is the Hyatt Touch.

Direct responsibilities and expectations to include the following:

  • Establish and build long lasting relationships with clients
  • Come to work with a positive upbeat Attitude
  • Maintain positive working relationship with colleagues and guests
  • Mutual Respect with anyone you come into contact with
  • Support Hotel and Departmental Changes
  • Mentor, Coach and Train Colleagues
  • Assist to achieve total hotel financial results
  • Upsell and generate additional revenue at every opportunity
  • Forecasting accuracy – email DOE of any increases or decreases over $3K
  • Ensure all groups have proper billing on file and are approved prior to groups arrival
  • Produce an accurate bill for all groups with minimal post group bill adjustments
  • Update ongoing Envision comments during the planning and post event phase as well as all future booking comments – reaching out to clients
  • Execute all contracts terms and concessions outlined in signed Sales Agreement
  • Adhere to POE due back dates as indicated in the contract
  • Space management – assist with releasing space in a timely manner to maximize space and revenue
  • Provide detailed information to Hotel Operations with a minimum of 5 days prior to groups arrival
  • Provide detailed GDR's for client review in a timely manner
  • Strive for excellence in service and HySat Medallia results
  • Pre-Con – all major market groups with more than 100 rooms on peak will require (unless client indicates they do not want one) a Pre-Con
  • Communication – all changes, details and information accurately communicated to all departments in a timely manner, using the systems we will implement and have in place
  • Be fully engaged and committed to being your BEST both inside and outside of work
  • Most importantly, HAVE FUN

Qualifications:

  • A true desire to satisfy the needs of others in a fast paced environment. Refined verbal and written communication skills
  • A minimum of 1-3 years of hotel event sales/event planning or comparable experience preferred
  • Must be proficient in general computer knowledge
  • Candidates should be extremely detail oriented, organized and be able to handle a fast paced environment
  • Prefer two years hotel experience or completed Event Management trainee program
  • Preferred candidate has completed PSS or equivalent training

Primary Location: US-TX-San Antonio

Organization: Grand Hyatt San Antonio

Pay Basis: Yearly

Job Level: Full-time

Job: Catering/Event Planning

Req ID: SAN032255

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.


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