Lead User Experience Designer

2 months ago

Chicago, Illinois, United States Bounteous Full time

Bounteous x Accolite is looking for a seasoned Lead User Experience Designer with a passion for creative problem-solving and a proven ability to lead fast-paced and dynamic experience strategy and design engagements. Our ideal candidate is a naturally engaging storyteller who enjoys collaborating with cross-disciplinary teams to create meaningful experiences that users love and clients value.

As a Lead User Experience designer, your desire to craft data-driven, human-centered solutions keeps you in the work, driving the experience strategy and quality standards from concept through execution. You will serve as a leader and mentor to colleagues working alongside you, helping them hone their craft while modeling behaviors that build trust and partnership with team members and clients.

Role & Responsibilities

  • User Research and Analysis:
  • Determine and conduct appropriate user research methodology (e.g. IDIs, focus groups, etc.) to understand user needs, behaviors, and preferences.
  • Create personas, user journey maps, empathy maps, etc.
  • Critique, analyze, and synthesize research findings that inform and apply to the experience design approach and solution.
  • Experience Strategy & Design:
  • Facilitate discovery activities with limited oversight such as workshops, stakeholder interviews, heuristic reviews, audits, competitive reviews, etc.
  • Articulate a clear experience strategy grounded in discovery outputs, research, business, and audience needs
  • Lead and create supporting deliverables and documentation including user flows, service blueprints, process flows, use case diagrams, wireframes, prototypes, etc.
  • Iterate on deliverables based on user feedback and/or usability testing
  • Content Strategy
  • Connect content strategy activities to demonstrable user, business, and brand value
  • Lead and create detailed content strategy deliverables with limited oversight, including governance models and workflows, content models, taxonomies, information architecture, relationship documents, content audits & inventories, and research findings.
  • Inclusive & Accessible Design:
  • Advocate for and implement accessibility best practices to ensure people with disabilities can access and effectively utilize websites & products.
  • Create content, websites, and products that are usable by the range of human diversity, regardless of age, culture, ability, gender, or other backgrounds.
  • User Testing & Analysis:
  • Plan and conduct appropriate user testing methodologies (e.g. usability testing, card sorting, content testing, preference testing, etc.) to gather insights on the user experience
  • Analyze results to inform approach, enhancements, and improvements.
  • Continually identify opportunities for optimizing the user experience by conducting feedback, iteration, and testing cycles.
  • Communication & Collaboration:
  • Active listener and insightful communicator with colleagues at any level to achieve desired outcomes and build strong alliances and relationships
  • Work closely with cross-functional teams, including developers, product managers, and stakeholders to bring designs from concept through implementation
  • Communicate design intent, ideas, and concepts effectively to both technical and non-technical colleagues and clients.
  • Team Excellence & Growth:
  • Contribute to the establishment of experience design standards, deliverables, and methodologies within the organization
  • Mentor junior team members to create polished deliverables, improve presentation skills, and guide career growth
  • Keep abreast of industry trends, best practices, tools, and emerging technologies in experience design
  • Contribute to our culture and atmosphere, ever-improving quality of work, and growth into the next generation of user experience designers

Preferred Qualifications

  • BS/BA or Advanced degree in Human-Computer Interaction, Library Science, Graphic Design, Information Systems, Computer Science, or equivalent work experience
  • 6+ years of experience as a UX professional; 2+ years at a digital-first agency or consultancy required
  • Strong background in human factors, information architecture, and user-centered design methodology
  • Experience conducting stakeholder interviews, facilitating workshops, and presenting work to clients
  • Experience with responsive and mobile design, design systems, and accessibility best practices
  • Ability to work in a fast-paced, dynamic environment while managing multiple priorities
  • Effective communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
  • Proficiency in design and presentation software, specifically: Figma, Userlytics, Optimal Workshop, Adobe Creative Suite, and Microsoft Office
  • Preferred Qualifications:
  • Master's degree in Human-Computer Interaction, Library Science, or related fields
  • Background in taxonomy, Digital Asset Management IA
  • Experience with service design and/or dialog design
  • Knowledge of Agile/Scrum methodologies

  • User Experience Design Lead, Vice President

    1 month ago

    Chicago, Illinois, United States JPMorganChase Full time

    Job Description As an Experience Design Senior Associate in Payment and OPs Team, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a...

  • Senior User Experience Designer, Associate

    1 month ago

    Chicago, Illinois, United States JPMorganChase Full time

    Job Description Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.As an Experience Design Senior Associate in Payments Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience...

  • Staff User Experience

    2 months ago

    Chicago, Illinois, United States Kraft Heinz Full time

    Job DescriptionThe Staff User Experience Designer is a critical partner in driving the growth and expansion of the UX practice at Kraft Heinz. You will create a world-class digital ecosystem, as we transform the ways that team members from across the org access their data, insights, analytics and reports. Collaborate with teams to lead, define and conduct...

  • Director- DT, Customer User Experience

    2 weeks ago

    Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...

  • Lead UX/UI Designer and Manager

    2 days ago

    Chicago, Illinois, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled and experienced UX/UI Manager to join our team at TEKsystems. As a UX/UI Manager, you will be responsible for leading our UX/UI design team and overseeing the development of user-centered design solutions for our clients.Key ResponsibilitiesLead the UX/UI design team in the development of user-centered design...

  • Lead Technology Strategist

    7 hours ago

    Chicago, Illinois, United States The Office of Experience Full time

    Job TitleSenior Director, TechnologyAbout OXThe Office of Experience (OX) is a comprehensive digital agency dedicated to enhancing every interaction companies have with their customers. With a focus on human-centered design, OX combines strategy, creativity, and technology to assist organizations in transforming their operations and swiftly launching new...

  • User Growth Strategist

    5 days ago

    Chicago, Illinois, United States Wendy Full time

    About WendyWelcome to Wendy, where creativity meets technology. We are a vibrant team of innovators, engineers, and storytellers, dedicated to transforming the landscape of children's literature through advanced technological solutions. With a foundation in technology development and a rich legacy in storytelling, our mission is to enrich the lives of young...

  • User Insights Researcher

    5 days ago

    Chicago, Illinois, United States DesignX Community Full time

    About DesignX Community:At DesignX Community, our mission is to foster creativity and innovation. We are dedicated to enhancing user experiences through our unique platform that supports various design initiatives, empowering individuals to realize their creative visions.Position Overview:We are seeking a User Experience Researcher to join our dynamic...

  • User Interface Engineer

    7 hours ago

    Chicago, Illinois, United States MMD Services Full time

    Company OverviewMMD Services Inc. is a leading player in the hospitality sector, renowned for its commitment to providing outstanding guest experiences through a vast network of over 1,000 subsidiaries and affiliated brands. We are currently in search of a skilled Front-End Developer to enhance our development team.Role OverviewAs a Front-End Developer, you...

  • User Interface Engineer

    4 hours ago

    Chicago, Illinois, United States MMD Services Full time

    Company OverviewMMD Services Inc. is a leading player in the hospitality sector, committed to providing outstanding guest experiences through a vast network of over 1,000 subsidiaries and affiliated brands. They are currently looking for a skilled Front-End Developer to enhance their innovative team.Role OverviewAs a Front-End Developer, you will play a...

  • Product Designer

    1 month ago

    Chicago, Illinois, United States Coates Group Full time

    Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started We're a global technology company focused on creating dynamic, smart, personalized and engaging customer...

  • Lead Technology Strategist

    6 hours ago

    Chicago, Illinois, United States The Office of Experience Full time

    Job TitleSenior Director, TechnologyAbout OXThe Office of Experience (OX) is a comprehensive digital agency dedicated to enhancing every interaction companies have with their clients. OX's human-centric philosophy and interdisciplinary approach blend strategy, design, and technology to assist organizations in reinventing their operations and swiftly...

  • User Interface Engineer

    6 hours ago

    Chicago, Illinois, United States MMD Services Full time

    Company OverviewMMD Services Inc. is a distinguished leader in the hospitality sector, committed to providing outstanding guest experiences through its extensive network of over 1,000 subsidiaries and affiliated brands. With a focus on innovation and tailored service, we are in search of a skilled Front-End Developer to enhance our development team.Role...

  • User Interface Engineer

    5 days ago

    Chicago, Illinois, United States MMD Services Full time

    Company OverviewMMD Services Inc. is a distinguished leader in the hospitality sector, committed to providing outstanding guest experiences through its extensive network of subsidiaries and affiliated brands. The organization is on the lookout for a skilled Frontend Developer to enhance its development team.Role OverviewAs a Frontend Developer, you will play...

  • UX Designer

    3 weeks ago

    Chicago, Illinois, United States PharmaCann Full time

    Job Title: Designer - PharmaCann, Inc.PharmaCann, Inc. is a leading provider of cannabis-based products in multiple states across the US. We are currently seeking a highly motivated and experienced Designer to join our dynamic team and contribute to our user experience strategy, focusing on ecommerce.Responsibilities:Generate innovative ideas to increase...

  • Manager of End User Services

    5 days ago

    Chicago, Illinois, United States Request Technology, LLC Full time

    NO SPONSORSHIPPosition: Manager of End User Services / Microsoft TechnologiesSALARY: $160k-$170K plus 15% bonusLOCATION: Remote with Hybrid ScheduleThis role requires a hands-on leader with over 7 years of experience in backend Microsoft technologies, including O365, Microsoft Exchange, and Intune. The ideal candidate will possess a comprehensive...

  • UI/UX Designer

    4 weeks ago

    Chicago, Illinois, United States Nextpoint Full time

    Join Us At Nextpoint Who We Are and What We Offer Nextpoint delivers transformative software and services for all law-kind. Our award-winning team is 100% focused on making it simple, fluid, and affordable for law firms of all sizes to win the day, with streamlined ediscovery workflows, simplified case management, and best-in-class security at every point....

  • VP, Product Design

    3 weeks ago

    Chicago, Illinois, United States project44 Full time

    Why project44? At project44 we're on a mission - to make supply chains work.project44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for...

  • Product Designer I

    1 month ago

    Chicago, Illinois, United States Lessen LLC Full time

    Lessen is one of the fastest growing companies in the real estate services industry. Our proprietary technology platform provides clients with portfolio dashboards, the ability to review and approve project estimates, check in on project progress in real time and pay vendors all in one place But we aren't just a tech company. We are also a property service...

  • Managing Director, DT – IT Field and End User Support

    1 month ago

    Chicago, Illinois, United States United Airlines Full time

    There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the...