Senior User Experience Designer, Associate

Job Description
Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services.
As an Experience Design Senior Associate in Payments Operations, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of the financial services industry and JPMC's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.
As a member of our Payments Operations design team, you'll be a part of a multi-year transformation into the fintech future of institutional banking. Our team sits within J.P. Morgan's institutional bank (serving corporate clients) and uses emerging technologies such as block chain, data science, machine learning and cyber-security to develop and refine the tools considered most essential to the users that keep our Payments business at the top of the industry. As part of a multi-disciplinary team including Experience Research and Service Design, you'll participate in cross-functional collaboration with Product Managers and Engineers, and you will engage in the full range of design practice activities-from up-front research, insights, and strategy to ideation, prototyping, testing and delivery of final designs.
Job responsibilities

• Design and develop elegant solutions to specific interaction problems and ensure consistency across multiple products and platforms while adhering to industry best practices
• Apply advanced knowledge of information architecture and storyboarding to create user-centric designs that enhance navigation, findability, and overall user satisfaction
• Conduct data-driven analyses to inform design decisions and use data to transform raw information into valuable insights to inform decision-making
• Collaborate with cross-functional teams to incorporate inclusive design principles and accessibility guidelines to ensure our products and services cater to a diverse range of users
• Operate with an iterative design mindset and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to the team's strategic thinking
• Design and re-design product experiences across our Payments Operations offerings-and ideate and prototype to explore different options (including unexpected, but still workable solutions)
• Partner with Experience Design Researchers and Lead Designers, participate in upfront user research to better understand user needs and behaviors, and perform usability testing to see how your solutions work for users
• Collaborate directly with engineering peers, advocating for the user's perspective when working cross-functionally
• Lead the diagram of the product, including user flows and wireframes-and detail the designs, built upon our Design System, that bring our solutions to life
• Present work and articulate design decisions to Product Team leadership

Required qualifications, capabilities, and skills

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g., Figma, Sketch, or Adobe Creative Suite)
• Demonstrated experience in designing and optimizing user experiences across multiple platforms, including web, mobile, and other digital channels
• Previous experience interpreting complex data and transforming it into actionable insights for informed decision-making
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies, with a history of creating accessible and inclusive digital experiences
• Plans and structures their own work, executing quality work within expected timeframes
• Demonstrated experience with user-centered design approaches
• Prior work collaborating within design teams (including other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Demonstrates strong Interaction Design skills paired with proficiency in Visual/UI Design or Information Architecture; Development in adjacent skills such as User Research, UX Writing, and Prototyping
• Intermediate communication and presentation skills-including the ability to articulate the reasoning behind design decisions and to show how your understanding of technical constraints and opportunities informed your design solutions
• Understanding of basic technical context of your designs; familiar with HTML, & CSS

Preferred qualifications, capabilities, and skills

• Bachelor's Degree in relevant design discipline (e.g., Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Prior experience designing applications within complex business domains (financial services, other)
• Developing understanding of Accessibility Guidelines and Inclusive Design practices
• Have shipped digital products or a launch-ready prototype

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.