Current jobs related to Director- DT, Customer User Experience - Chicago, Illinois - United Airlines

  • Associate Director, User Experience Design

    3 weeks ago

    Chicago, Illinois, United States Dentsu Full time

    About the RoleWe are seeking an experienced Associate Director, User Experience to join our dynamic team focused on driving innovative digital transformations. As a leader in UX, you will bring over 10 years of experience to shape engaging, user-centered designs that elevate the overall experience.Key Responsibilities:Collaborate with Creative Directors, UI...

  • User Experience Designer

    3 days ago

    Chicago, Illinois, United States United Software Group Full time

    Job Title: User Experience DesignerJob Summary:We are seeking a highly skilled User Experience Designer to join our team at United Software Group. As a User Experience Designer, you will be responsible for conducting user research, working with cross-functional teams to translate market needs into workflows and designs, and leading UX requirement definition...

  • User Experience Designer

    1 week ago

    Chicago, Illinois, United States Aditi Consulting Full time

    Job Summary:This is an exciting opportunity for a highly motivated individual to design innovative, intuitive web applications used by sellers to manage their inventory, orders, and customer-facing website.The ideal candidate will leverage visitor data to inform their recommendations and measure their design solutions.An unfailing passion and capacity to...

  • Director of Experience Design

    3 weeks ago

    Chicago, Illinois, United States McDonald's Corporation Full time

    Job Title: Director, Experience DesignMcDonald's Corporation is seeking a highly skilled and experienced Director, Experience Design to join our team. As a key member of our Customer Experience team, you will be responsible for leading the design of user-centered experiences that deliver a cohesive and meaningful experience for customers and crew members...

  • User Experience Design Specialist

    4 weeks ago

    Chicago, Illinois, United States Style & Sustainability (DBA Born Again Consignment Parlor) Full time

    Job Title: User Experience InternWe are seeking a highly motivated and creative User Experience Intern to join our team at Style & Sustainability LLC, the parent company of Born Again Consignment Parlor. As a User Experience Intern, you will play a key role in helping us create an exceptional online experience for our customers.About the RoleThis is a...

  • Director of Experience Design

    4 weeks ago

    Chicago, Illinois, United States McDonald's Corporation Full time

    Job Title: Director, Experience Design Job Summary: We are seeking a highly skilled Director, Experience Design to join our McDonald's Global Design team. As a key member of the Customer Experience team, you will be responsible for delivering user-centered experiences that meet the needs of our customers and crew members around the...

  • User Experience Researcher

    2 weeks ago

    Chicago, Illinois, United States DesignX Community Full time

    About the Role:We're seeking a skilled User Experience Researcher to join our Product Tech team in Chicago. As a key member of our team, you'll be responsible for planning and conducting research studies to gain a deep understanding of user needs and behaviors.Key responsibilities include:Designing and conducting research studies using qualitative and...

  • Director of Experience Design

    3 weeks ago

    Chicago, Illinois, United States McDonald's Corporation Full time

    About the RoleWe are seeking a highly skilled Director of Experience Design to join our McDonald's Corporation team. As a key member of our Customer Experience team, you will be responsible for delivering user-centered experiences that meet the needs of our customers and crew members worldwide.ResponsibilitiesDevelop and implement design strategies that...

  • User Experience Designer

    4 weeks ago

    Chicago, Illinois, United States Pegasus Knowledge Solutions, Inc. Full time

    {"title": "User Experience Engineer", "description": "User Experience EngineerWe are seeking a highly skilled User Experience Engineer to join our team at Pegasus Knowledge Solutions, Inc. The ideal candidate will have a strong background in UX design, human-computer interaction, and interaction design.Key Responsibilities:Contribute to user-centered design...

  • User Experience Designer

    4 weeks ago

    Chicago, Illinois, United States Mindlance Full time

    Job Title: User Interface DesignerAt Mindlance, we're seeking a skilled User Interface Designer to join our team. As a UI Designer, you will be responsible for creating engaging and intuitive user experiences for our web-based and software products.Key Responsibilities:Develop user experiences that are both engaging and intuitiveCollaborate with software and...

  • User Experience Researcher

    2 months ago

    Chicago, Illinois, United States GE Healthcare Full time

    Job SummaryWe are seeking a highly skilled User Experience Researcher to join our team at GE Healthcare. As a key member of our design team, you will be responsible for conducting user research to inform the development of our medical technology and digital solutions.Key ResponsibilitiesConduct user research to gain a deep understanding of user needs and...

  • User Experience Researcher

    1 week ago

    Chicago, Illinois, United States PTR Global Full time

    Job Title: User Experience ResearcherAt PTR Global, we are seeking a highly skilled User Experience Researcher to join our team. The ideal candidate will have a strong background in usability and user experience research, with a focus on conducting design research to inform the design process.Key Responsibilities:Conduct independent research on multiple...

  • User Experience Librarian

    2 weeks ago

    Chicago, Illinois, United States Illinois Tech Full time

    Job Title: User Experience LibrarianJob Summary:The User Experience Librarian plays a crucial role in enhancing the digital presence of the Paul V. Galvin Library at Illinois Tech. This position is responsible for assessing and improving the effectiveness, consistency, and accessibility of digital sites and services. The ideal candidate will collaborate...

  • User Experience Librarian

    1 week ago

    Chicago, Illinois, United States Illinois Tech Full time

    Job SummaryThe User Experience Librarian plays a key role in shaping the digital experience of the Paul V. Galvin Library at Illinois Tech. This position is responsible for leading the library's efforts to improve the effectiveness, consistency, and accessibility of digital sites and services.Key ResponsibilitiesOversee and maintain the Galvin Library...

  • User Experience Designer

    2 weeks ago

    Chicago, Illinois, United States BCforward Full time

    Job Title: User Experienced DesignerBCforward is seeking a highly motivated User Experienced Designer to join our team in Chicago, IL.Job Summary:We are looking for a talented User Experienced Designer to lead the overall strategic plan for our program in a highly collaborative, fast-paced environment. The ideal candidate will have experience in...

  • User Experience Strategist

    2 weeks ago

    Chicago, Illinois, United States BCforward Full time

    User Experience DesignerBCforward is seeking a highly motivated User Experience Designer for an opportunity in Chicago, IL.Job SummaryAs a User Experience Designer, you will lead the overall strategic plan for the program in a highly collaborative, fast-paced environment. You will collaborate with experience design teammates, project stakeholders, technology...

  • Senior User Experience Designer

    3 days ago

    Chicago, Illinois, United States Peapod Digital Labs Full time

    Job SummaryWe are seeking a skilled Senior User Experience Designer to join our team at Peapod Digital Labs. As a key member of our Experience Design team, you will be responsible for designing and delivering exceptional user experiences across our digital platforms.About the RoleThis is an exciting opportunity to work with a talented team of designers,...

  • User Experience Designer

    4 weeks ago

    Chicago, Illinois, United States Aquent Full time

    User Experience Designer Job DescriptionAquent Talent is seeking a talented User Experience Designer to join our team. As a User Experience Designer, you will be responsible for creating innovative and intuitive web applications that meet the needs of our clients.Key Responsibilities:Design and develop user-centered solutions for web applicationsCollaborate...

  • Senior Experience Design Director

    1 week ago

    Chicago, Illinois, United States Publicis Groupe Full time

    Experience Design Director OpportunityWe are seeking an experienced Experience Design Director to join our team at Publicis Groupe. As a key member of our Experience Design team, you will be responsible for leading the design of digital experiences that meet the needs of our clients and their customers.Key Responsibilities:Lead the design of digital...

  • User Experience Research Specialist

    4 days ago

    North Chicago, Illinois, United States Spectraforce Technologies Full time

    Job Title: User Experience Research SpecialistJob Summary:We are seeking a highly skilled User Experience Research Specialist to join our team at Spectraforce Technologies. As a key member of our UX design team, you will be responsible for conducting design research to inform the design process from discovery to wireframes to visual design.Key...

Director- DT, Customer User Experience

2 months ago

Chicago, Illinois, United States United Airlines Full time

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing – in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Director – Customer User Experience & Accessibility, will lead a team of interaction designers and visual designers to ensure consistency, relevance, and continual growth of all digital touchpoints, specifically and the United Mobile App. In addition, this candidate will be responsible for leading and implementing our digital accessibility initiatives, ensuring that our client-facing digital platforms are inclusive and accessible to all users. The Director will provide guidance and leadership, lead team activities, provide feedback, and be accountable for the overall digital experience. The ideal candidate has a passion for user centered design and has a wide breadth of experience across multiple types of products, channels, and design methodologies. The Director leads coaching and development opportunities for team Members. This role has a global focus and responsibility.

DESIGN & INFLUENCE

  • Be the UX Partner for United's Digital Channel strategy; primarily desktop, mobile web, and mobile app.
  • Ensure digital customer touch points are consistent with United's user experience and brand standards.
  • Develop intuitive, usable, and engaging designs.
  • Recommend approach and direction for how our new enterprise Content Management System (CMS) should be used across our digital channels.
  • Lead adoption of standards and best practices' documentation such as style guides and pattern libraries
Advocate
  • Be that pillar and example for our UX Community in terms of leadership and integrity.
  • Enhance every opportunity to share with others how the UX field fits in at United and how it makes our customer experiences better; look for ways to extend value of the team.
  • Present UX contributions and deliverables to collaborators for review and feedback
  • Continuously collaborate with cross-functional teams as well as the broader UX Community and business partners throughout the design process and incorporate feedback appropriately with a user-centered focus.
  • Actively engage, develop, mentor, and coach a team of UX professionals, so they can become the leaders of tomorrow.
  • Facilitate accessibility training programs for internal teams, fostering a culture of awareness and understanding.
  • Identify both awareness and role-based training needs across teams, lead internal and external training.
Organizational Effectiveness / People:
  • Provide leadership by establishing department and individuals' goals.
  • Responsible for developing and maintaining an overall sourcing plan which includes creative sourcing options and alternatives to ensure supply capacities meet work demand, role and abilities requirements and cost objectives.
  • Responsible for assessing and recommending improvements to the organization structure, roles, and responsibilities.
  • Responsible for department and individual performance assessments and improvement plans.
  • Responsible for coaching, counseling, assisting employees to develop individual career development and training plans.
  • Decision making responsibility within the field and advances any issues which cannot be resolved.
  • This director is tasked with understanding all the operating policies and procedures of the enterprise.
  • Directs multiple teams of developers involved in the analysis, design and development of sophisticated and large-scale applications which may include both projects and programs.
  • Directly contacts the client and support team members across the IT organization.
IT Process Mgmt. and Administrative:
  • Define, prioritize, allocate resources, supervise, and provide status reporting of work assignments, projects, programs.
  • Budget and cost management for the projects/programs.
  • Ensure IT application development process teams (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively led, and performed.
  • Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review.
  • Ability to lead up to ten or more applications.
  • Ability to manage up to 10-15 M in budget.

DRIVE

  • Initiate and respond to ideas for innovation/improvements based on research, analysis, and driven reviews.
  • Identify user needs and business requirements.
  • Substantiate design approach with analysis & projections for improvements.
  • Visualize ideas using professional design tools as well as sticky notes, sketch boards, whiteboard markers or whatever tools are vital to rapidly work through ideation and move to the next stage.

This position is Hybrid to either Chicago or Houston.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes We are always looking for individuals who will bring something new to the table

Qualifications
What is needed to succeed (Minimum Qualifications):
  • Bachelor's degree.
  • 7+ years visual or interaction design experience.
  • 10+ years of management experience in an IT or leadership related role.
  • Familiarity with assistive technologies and user experience best practices.
  • Demonstrated experience leading a UX team with a variety of multi-channel design activities.
  • Solid grasp of User Experience interaction design principles and a good understanding of front-end web technologies.
  • Excellent understanding of visual design for the Web and mobile
  • Strong ability to communicate the team's work, articulate design decisions & reasoning, and respond quickly to business needs.
  • Proven ability to set the design direction for your projects and to collaborate with other designers working in the space.
  • Advanced understanding of user-centered design methods and best practices.
  • Ability to coordinate, prioritize, and accomplish multiple tasks in a fast-paced atmosphere with minimal supervision.
  • Must have previous shown success in the e-commerce space.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
  • Successful completion of interview required to meet job qualification.
  • Reliable, punctual attendance is an essential function of the position.
What will help you propel from the pack (Preferred Qualifications):
  • Master's degree.
  • Accessibility certifications like Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS).
  • High level understanding of digital accessibility standards (e.g., WCAG, Section 508), design principles, guidelines, and pertinent policies.
  • eCommerce experience (B2C).
  • Experience working as a mentor to other interaction designers, developing their skills and potential.
  • Experience presenting and articulating work to team members, peers, and clients.
  • Airline and travel related experience.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact to request accommodation.


Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT