Catering Sales and Events Manager

4 weeks ago

Denver, Colorado, United States The Source Hotel & Market Hall Full time
Catering Sales / Event Services Manager: This is an exciting opportunity for a catering sales professional

who has a passion for sales and creating memorable events

This position will be responsible for achieving booking quotas in the local catering segment which include SMERF, association and the social market
In addition to selling responsibilities, this position will also coordinate all aspects of F&B or event space execution for related for "group" events and will prepare all event documentation and coordinate with
hotel departments and customer to ensure consistent, high-level service throughout the event
Consistently meets/exceeds assigned revenue production goals Follows booking guidelines to maximize revenue opportunities without displacing group business Manages assigned group's attrition, cancellation charges, and adjustments Responds to all leads within the time allotment in the department guidelines Solicit, negotiate and book new and repeat business through various efforts (outside sales calls, e-mail outreach, referrals, networking, etc.)
Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments, and problems to ensure a quality experience and enhance future sales
prospects
Maintain accurate, legible records and files to provide group history and enhance future prospects Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc.
Manage function details, BEO's and related activities to ensure that program requirements are satisfied Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product
Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details
Follows up with customer post-event for any feedback and close account's billing. Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event) Makes presence known to customer at all times during this process Is available to solve problems and/or suggest alternatives to previous arrangements
Page 2 of 2
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions
Leads any pre-event and post-event meetings for assigned groups Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc.) Greets customer during the event phase and hands-off to the operations team for the execution of details Adheres to all standards, policies, and procedures Integrates current trends in the meetings & special events industryQUALIFICATIONS:
Minimum of 3 years of relevant experience within the industry Hotel experience in hotel conference planning/services, sales, or banquet management Computer skills required.
Must have a high level of attention to detail. Proven track record of a consistent ability to provide quality service Strong negotiating skills and creative selling abilities to close on business Excellent verbal and written English communication skills Knowledge of catering/banquet and food and beverage a plus Strong organizational skills to facilitate the coordination of all departments in fulfilling the client's requests.
Must have strong communication and organizational skills with guests, management, and co-workers to their understanding
Prioritize and organize work assignments, have timely follow up and execution Preferred knowledge in Opera PMS, Delphi/Amadeus Technologically sound with Microsoft Office applications Ability to understand guests' service needs & requests in a polite manner Ability to apply logical thinking and understanding to carry out written and oral instructions Ability to address and solve problems involving guest and operational issues Ability to compute basic mathematical calculationsPHYSICAL DEMANDS:
Sit continuously within office setting Walk, and stand occasionally or often during events Ability to lift / carry 25 lbs. (frequently) and 50 lbs. (occasionally) Bend, squat, crawl, and reach above shoulder level occasionally Push or pull weight ranging up to a max of 40 lbs. Use dominant hand coordination for simple grasping, pushing/pulling and fine manipulationADDITIONAL REQUIREMENTS
Ability to work evenings, weekends, and holidays, as needed. Bilingual a plus but not required
*$62K-65K per year + quarterly incentive*
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
Source: Hospitality Online

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