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Business Service Representative SR

4 months ago

Atlanta, Georgia, United States Equifax Inc. Full time
The Business Service Representative will provide quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations via calls, email and chat. This position is in office Monday - Friday.

What you'll do

  • Responsible for creating, maintaining and improving customer relationships while interacting with customers on a daily basis
  • Answer customer calls and emails providing prompt issue resolution
  • Manage outbound calls to gain information and/or follow up to resolve customer issues
  • Contribute to positive metrics: First contact resolution, quality, customer satisfaction, schedule adherence, productivity, etc.
  • Manage client dialog while documenting details of client interaction in Salesforce

What experience you need

  • Minimum 1 year of customer service experience
  • Proficiency with Google Suite and Microsoft Office (Word and Excel)
  • Detailed oriented with an ability to multi-task in a fast paced environment
  • Exhibit strong organizational, problem-solving, and analytical skills
  • Excellent listening, verbal, and written communication skills
  • Strong interpersonal skills and professional attitude
  • Regular attendance is an essential function of the job

What could set you apart

  • Experience with managing high-volume inbound and outbound calls
  • 3 years of experience in a B2B customer support environment
  • Skilled at effectively assessing customer audience and adjusting style and tone to match the customer
  • Proficiency in Salesforce Service
  • Quick learner that is tech-savvy and open to learning and working with new business tools while embracing change