New Assistant Front Office Manager

1 month ago

King of Prussia, Pennsylvania, United States The Alloy - a Doubletree Hotel Full time
The Alloy a DoubleTree by Hilton is now hiring an Assistant Front Office Manager If you have a passion for hospitality and guest satisfaction we'd love to meet you

Having prior hotel, specifically Hilton brand Front Office Management experience within a full-service brand is preferred. OnQ experience is required

This position is hourly and the pay Rate is $23 per hour.

Role Responsibilities:

The Assistant Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow.

Essential Job Functions :

Guest Service

Be readily available and approachable for all guests.

Assist associates in understanding guests' ever-changing needs and expectations and exceed them.

Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery

plan.

Publish all GSS results in a timely manner including all GSS forms, comment cards and guest letters. Solicit feedback

for continuous improvement.

Extend professionalism and courtesy to guests at all times.

Thoroughly understand the service culture. Ensure that all members of your staff understand the same philosophy.

Respond timely to guest complaints.

Ensure all team members meet or exceed all hospitality requirements.

Ensure Continuous Improvement meetings are taking place weekly.

Create and build an environment that emphasizes motivation, empowerment, and teamwork.

Be readily available and approachable for all associates.

Take proactive approaches when dealing with associates concerns.

Extend professionalism and courtesy to associates at all times.

Understand AOS/GSS results, developing a game plan to areas in need and expand on the strengths.

Set clear expectations for the team. Ensure that the team has the capabilities to meet and exceed those expectations.

Conduct monthly reward programs.

Communicate and update goals and results with associates.

Lead by example demonstrating self-confidence, energy and enthusiasm.

Motivate and encourage staff to solve guest and associate concerns.

Ensure orientation for new associates is done in a timely manner.

Know hotels emergency plan, train and implementation.

Comply with all corporate accounting procedures.

Assist in developing hotel budget and capital expenditure plans.

Utilize budgets to understand financial objectives.

Develop and communicate selling strategies.

Oversee all accounting functions.

Responsible for the operations outlets of hotel. Ensuring all hotel standards are being met.

Ensure that all audits are completed.

Provide a safe work environment in compliance with OSHA/MSDS.

Responsible for implementation of hotel accident prevention programs.

Perform annual quality audit with GM.

Ensure a viable key control program is in place.

Make sure that staffing levels are appropriate to exceed guest expectations.

Assist GM in developing sales plan.

Understand hotels system inventory and daily selling strategies.

Ensure that all front desk associates understand hotel-selling strategies.

Network to uncover new business leads.

Stay current on local market conditions.

Ensure property-hiring practices comply with I-9, ADA and EEO requirements.

Interview and make hiring decision.

Conduct reviews in a timely manner.

Promote both Guarantee of Fair Treatment and Open Door policies.

Maintain current licenses and permits.

Scheduling of team.

Carry out all reasonable requests of which you are capable of performing.

Ensure effective departmental communication and information systems through logs, department meetings and hotel

meetings.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates. We are associate-focused, meaning that as we make decisions, we think about how these decisions will impact our associates. We realize the importance of work-life balance, we understand that transparency is key, giving back in the communities in which we live, means a great deal to us, and 's make sure we have FUN We encourage diversity and belonging and appreciate that we all are different and our differences are what make us great Concord Hospitality has also earned the recognition of being a GREAT PLACE TO WORK for Millennials and Great Places to Work for Women

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

Qualifications

Hotel/Hilton Front Office Management Experience

Source: Hospitality Online

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