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Office of Customer Satisfaction Compliance Manager

3 months ago

Birmingham, Alabama, United States Regions Bank Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Business Unit Compliance Manager leads a team of first line of defense risk management experts that advise on business and/or product decisions. Associates at this level ensure that all compliance activities within their area of expertise follow the necessary rules and regulations, contribute to process change and redesign in addition to developing business plans, policies, and procedures to support a specific line of business.

Primary Responsibilities

  • Oversees small team of professional level compliance staff and compliance efforts for designated business unit
  • Manages a monitoring and testing program to ensure effective compliance with all applicable laws and regulations
  • Participates in discussions with business partners, communicating compliance testing plan, and reviews risks identified from testing
  • Supports business unit by collaboratively facilitating the development of processes and procedures to ensure regulatory compliance, including participation in team meetings, business process improvement efforts, and compliance improvement initiatives
  • Maintains knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business
  • Develops policies and procedures to comply with federal regulations and applicable state laws
  • Provides guidance to various departments regarding compliance issues and implementation of new compliance requirements
  • Ensures timely, accurate, and appropriate submission of information requested by regulatory agencies
  • Assists in the development and execution of training programs to ensure adherence to established policies and procedures

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

  • Bachelor's degree and seven (7) years of directly related experience, and three (3) years of management experience
  • Or High School Diploma or GED and eleven (11) years of directly related experience and three (3) years of management experience
  • Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business

Preferences

  • Master's degree
  • Certified Regulatory Compliance Manager (CRCM)

Skills and Competencies

  • Ability to learn additional systems as needed
  • Ability to research, analyze data, and derive facts
  • Ability to supervise and manage a team
  • Ability to work under pressure and meet deadlines
  • Demonstrated leadership capabilities
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
  • Strong verbal, written communication, and organizational skills
  • Strong work ethic and self-motivation

This role can work remote within a reasonable driving distance to a Branch with a preference for Birmingham, Atlanta, Charlotte, Nashville, Tampa, and Orland o.

This position supports the Office of Customer Satisfaction QA QC Team.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$120,115.20 USD

Median:

$166,320.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

  • Paid Vacation/Sick Time
  • 401K with Company Match
  • Medical, Dental and Vision Benefits
  • Disability Benefits
  • Health Savings Account
  • Flexible Spending Account
  • Life Insurance
  • Parental Leave
  • Employee Assistance Program
  • Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

Location Details

Regions Center

Location:

Birmingham, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.