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Front Desk Agent

3 months ago

Philadelphia, Pennsylvania, United States Sofitel Philadelphia at Rittenhouse Square Full time

Job Description


***$500 Bonus after successful 90 days***
Don't miss out on this opportunity

First impressions are lasting impressions
We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.

Guest Service Agent/Front Desk

What's in it for you:Unlimited career development opportunities, both nationally and internationally. The sky is your limit
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
Handling incoming phone calls to the hotel including In-house guest requests.
Enrolling guests in our ALL Accor frequent guest program.
Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
Responsible for a cash bank and following all cash handling procedures.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Qualifications
Your experience and skills include:Previous experience with Opera a plus or a comparable property management system (PMS).
Must have experience working with computers, specifically Word, Excel and messaging.
Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
Must be flexible with days and hours.
Additional Information Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Source: Hospitality Online